Product Authenticity Customer Complaints with No Sales

Hello i have got a few Product Authenticity Customer Complaints for ASIN with no sales. A few of them have been have been purchased through liquidation pallets with no invoice that states the individual items. I have tried explaining that to the Account Health Support Team but they just give me the same bot answer over and over. Is there any other way i can get rid of this strikes or is it over for my account?