Worst experience ever with Amazon

I had terrible experience with Amazon

I purchased two phone from Amazon, the seller sent only one phone with the invoice paper saying quantity of 2, and I got the order as two phone were delivered, I called the seller he didn’t respond, I had to call the customer service and they said allow him 48 hours to respond but he didn’t.

Then after that I called back and they said they will file a claim to investigate and reach back to me. In that time the seller texted me and he said he has a warehouse and follow restrict rules for shipping and I showed him the pictures of the order and he checked the cameras and he admit that he shipped only one phone, he offered me a refund and said he will ship a free gift as a compensation (airpods).

The day after I received an email from Amazon that my account was suspended and I can’t shop from Amazon anymore for violation, I called the customer service again and they said will forward it to a manager, I received another email saying the investigation went to that I received my order and what I provided was wrong and this a final decision to close my account and I can’t shop again from Amazon, well I don’t care about the damn account and after this situation I won’t never shop again from Amazon, if the seller didn’t refund me I would lose that money. They are fools they have access to the chat if they read it they would find out what happened !!

I have all the pictures, and I wish I took a screenshot from the chat.