Seller Support advised switching from professional to individual account would disable my global marketplaces (which is what I wanted), instead it took the buy box from all my listings and cratered my sales.

When we opened our amazon account over a decade ago we had an individual account and not a professional account. We created all our own listings and had the buy box for them.

When Amazon Canada and the other global marketplaces were offered we tried them out, found them not a great fit for us, and stopped selling on all but Amazon.com (vacation mode for the rest). Our inventory is a half million skus, over time, these other global marketplaces accumulated a variety of account health issues, especially Amazon CA, including, but not limited to misidentifying our tshirts as pesticides.

These violations were becoming a pain to keep up with, especially on a platform we don’t even sell on. I was intent just to delete the inventories from our other marketplaces but Seller support told us that if we deleted the inventory from one marketplace, it would delete from all of them as they were connected. How to disconnect them? Here I was told- switch from professional selling plan to individual selling plan, that this would disconnect the inventories and remove the global accounts from sellercentral.

The change took effect at the beginning of this week and immediately our sales cratered. I mean from dozens per day, to one per day. We discovered that none of our listings include a buy box now. We’re the only seller. Additionally we’re no longer enabled to CSV upload inventory as we always have. And numerous links are missing from my menus in seller central including Inventory Reports, Listing Upload, and case creation. These pages are still accessible through direct link and in the most recent case I’ve created seller support attributes these changes to the switch from professional to individual account.

The specific thing I was told would happen if I made this switch did not happen. The global accounts are still in my seller central, instead my store has been crippled. I have great account health in Amazon.com, great feedback, great on time delivery, my account is otherwise fine.

Is this real? I’ve been in this sub for some time and I know you guys are not sympathetic much to sellers. But Amazon Seller Support is and has always been the absolute worst support experience of any platform or business in my entire life. A decade of selling and I’ve had not a single productive interaction with them, I’ve taken to opening multiple cases and asking the same question for serious issues because I am so often given conflicting information it is all I can do to get even a consensus, if the representatives understand or care at all.

My account is lost unless I can figure this out.