Seller Account Suspended: Counterfeit Without Test Buy

Hello all,

Im hoping someone can help me with a pickle I am in. Amazon shut down my selling account due to 2 reports of selling a Counterfeit Without Test Buy. The products were a bra and a seed starter tray.

Neither of them are counterfeit but unfortunately I made the mistake of sourcing from an auction website (I know, now I understand that Amazon does not consider this legitimate). Because of this and the combined fact that the auction site gives a receipt but not a proper invoice, Amazon is not accepting the documents.

Additionally from speaking with a few Amazon representatives it appears they are no longer accepting POA submissions which leaves me in the tough spot of being required to contact the rights holder for release of the counterfeit report, but the email addresses are very generic and despite reaching out for several months I have not received a response.

Amazon could care less and I have the onus of proving that I have the right to sell these products but I am in a pickle because technically I suppose I did not have the right to sell these products.

How in the world can I move beyond this? I know that people buy things from Ross and target for resale on Amazon with only a receipt and not an invoice to back it up as well as without the permission from the rights holder so this can’t be a unique situation and there must be an easy way out of it but upon speaking with Amazon for perhaps hours at this point and submitting my POAs at least two dozen times before being told they no longer accept them, I can’t seem to crack this nut.

I can’t be the first person to deal with this problem, but I feel so stuck between a rock and a hard place. Also I’m concerned that Amazon is going to either destroy or send back my merchandise at my expense and I can’t afford to have over 700 items charged to my account especially while I’m not making money.

Any help would be greatly appreciated.