There are no words for this support interaction. How can any seller succeed like this?

Another seller is abusing Amazon’s systems and policies for their benefit and to the detriment of other sellers like myself. I just had this conversation with a seller support rep on the phone:

​

ME: So, what you are telling me is that, hypothetically, a buyer can request a return; that request will be auto-authorized and they will get a return label; they can slap that label on an empty box and send it to the seller; once tracking for that label shows it was delivered to the seller the buyer will automatically get a full refund, and there isn’t a single thing the seller can do about any of it until 60 days later when they can file a claim and MAYBE get some help. Do I have that right?

AZ REP: Yes.

​

Really? My margins are too small for FBA to be viable, but with support like this how is anyone supposed to survive doing FBS? Luckily the percentage of problem orders is small enough that I can still turn a profit, but this is just beyond frustrating.