Amazon finally suspended account over INFORM act, unable to get phone call

I have an LLC, so bank account is in name of LLC, which is different than my driver’s license submitted to them. Routing number and account number are for BBVA. BBVA merged with PNC and old routing and account numbers still work for deposits and withdrawls, but it is not the number that appears on my bank statement, as it is updated. I have been unable to update the account number because the account hasn’t yet been verified for INFORM act. Likewise, I can’t verify it without updating the number. My account was “temporarily” suspended yesterday with no clear way to unsuspended it. I contacted Amazon through seller support to get a phone call but RN can only take Google Voice calls. When I answer, a recorded message is playing. I have to choose to accept the call (per GV) and can only hear part of what it’s saying before it hangs up.

This process has repeated several times. How do a speak to a real person? How do I get this fixed?

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