Is ‘Where’s My Stuff?’ a common topic for asking for a refund? Is it an amazon template autofilling it out?

I’m getting a lot of scammers who are delibrately ordering products to random addresses and then saying they weren’t delivered. The topic for the refund message is always ‘Where’s my stuff?’ I was wondering if this is something Amazon autofill for the topic or evidence it’s from a bot/scammer?