Failed Identity verification video interview. Account deactivated.

Hi,

My account was deactivated as Amazon failed to verify my identity after I completed the video verification call.

I believe it happened because I didn’t upload my passport to my account before the verification call.

I uploaded my passport through Seller Central and appealed the deactivation.

I received a response from Amazon saying:

“We have received your submission but do not have enough information to reactivate your account at this time.”

And the following:

“Has your account been deactivated in error?

Your explanation should include the following information:

— How your account has not violated section 3 of the Amazon Services Business Solutions Agreement

— Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement.”

No extra details were provided.

I have tried submitting several appeals and a POA but they are now being rejected without any response, not in the seller central, and not by email.

Has anyone encountered a scenario such as mine and was able to reinstate his account?

Thanks.