Help Amazon Seller Account Deactivated on Product Authenticity complaints No Orders for ASIN with complaints Commercial Invoice and Letter of Authorization not being accepted
The account health dashboard shows that I have recieved 11 Product Authenticity Customer Complaints on ASINs in the Belgian Marketplace for which i have offers for sale but for which i have no units ordered.
I do not understand how it is possible to recieve Customer Complaints for Product Authenticity when there was no sale. I suspect some competing sellers are reporting my seller account to get it deactivated in order to have less competition.
I could see the pattern, each day the competitor reports a different asin then waits 3 4 5 days and reports another one, with no order related no sale etc I send a response with the documents requested each time and i get the same emailed response back “We have recieved your submission but are unable to activate the affected ASIN ….”
It is even more perplexing as these products are already in FBA in amazon warehouses, it is easy to verify they are authentic as they have the authentication seal still attached.
These products were ordered and bought from the brand, i have invoices and email exchanges proving this.
My Amazon seller account has been deactivated despite sending the commercial invoice, email exchanges and the Letter of Authorisation from the brand.
I have repeatedly sent all authentic documents and i recieve the same email response to send the same documents.
I have called Account Health specialist using the yeeeeeeellow button and i get the response, we cannot help you this is handled by another team.
I have tried the chat, i get the copy and paste of the email previously sent to me and the person left the chat soon after with no resolution.
This is not how to treat people. I am just putting this here to warn people that this is possible
submitted by /u/yang2lalang
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