Help – Established Amazon Seller: No Featured Offer/Buy Box on our new branded product listing (FBM)

Hi,I am hoping someone can share their insight on a problem we are facing with a new branded product listing.

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To provide some background, we have been selling a range of our own branded products on Amazon for past 4 years (both FBA and FBM). We have never had any issues with our account, perfect metrics for literally everything.

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We created a new branded product listing in a new category we have not sold on before and after waiting a few hours our listing appeared on Amazon, but there is no featured offer/buy box and when checking on seller central it says the listing is not eligible for the featured offer. All our other listings are fine.

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Is this normal? If not, any way we can get this fixed by Amazon? I know that seller support will just give standard response about not being able to disclose why a listing doesn’t have a buy box.Listing itself seems to be perfect, great photos, low price, detailed description. So can’t see any issues there. Don’t see how we will get any sales without the buy box?