Seller Account Deactivated

Started selling in September (FBA) and things really started to pickup lately. On March 26, got an email account was deactivated. This is the email I received:

Hello,

Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.

Why is this happening?

We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

I did change my LLC address beginning of this year (forgot to update it on Amazon Seller) so not sure if this is what triggered it.

Went to reactivate account, it requested “A bill that is dated within the last 90 days for piped or natural gas, electricity, water, or internet service with name and address visible.”

Submitted that (with new LLC address on it), denied.

Resubmitted again with that same bill, drivers license, bank statement, all showing same address, plan of action, and address changed on backend (they sent the postcard) and still denied. Called support, barely spoke any English. Told me there was two reasons and pretty sure they said something about fraud.

Is there any hope? Do I keep retrying to submit info or try something else?

Thanks, this has been super frustrating.

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