Serious issue with scammers – Needs to be a class action

I have been working with Vendor Central and Seller Central for the last 7-8 years and I have never seen it so bad.

Right now we have 2-3 scammers that are undercutting our price on our UTV belt. For the sake of verifying, we are ordering from each of these sellers. The problem is though, if you order something form them, nothing ever comes. I still get charged for it and the seller continues to promise after 3 weeks that the product is coming. They make a new label, send me the tracking number and the item never ships. These are not authorized dealers. The locations for their shops are just random addresses. New construction, a parking garage, or even just empty lots. One seller even updated their address to a new location.

Unfortunately we have not surpassed $250k in sales (new account) and the account manager we were working with stopped responding to my emails.

We are legitimately concerned they are selling a counterfeit version of our product under our listing. We have had to report a few listings already. In each instance, we buy the belt to verify and it always turns out to be some cheap Chinese belt. While I have dealt with counterfeits before, this is taking it the next level. It’s seriously impacting our sales and damaging our brand.

If you report them, another shop just pops up in its place. Brand registry has been fine for listing they aren’t ours, but what of our listing and sellers saying they are selling our product? I’m at a loss at how to handle this currently.

Now I’m just trying to get our money back and we can’t even do that. The seller issues a new tracking number and Amazon directs me to the seller to fix it because it says the package is still being shipped. This is insane.

As of typing this message, I’m just trying to get a refund for my order from three weeks ago. The customer service rep is saying they can’t refund the money and I have to contact the seller. Then to add insult to injury, I tried to take a screenshot of the conversation and it gets deleted the second the conversation ends. Now I’m requesting requesting that data dump. I’m floored.