Does this mean the customers A-Z claim was denied or does it mean my response was denied?

“We have denied an A-to-z Guarantee claim of £139.99 on order ###########. No further action is required from you at this time and we have not counted the claim against your Order Defect Rate.

Why is this happening?
The A-to-z Guarantee protects customers when they purchase items sold and fulfilled by you directly. Our guarantee covers both the timely delivery and the condition of items you sell. If customers are unsatisfied with either and cannot reach a resolution with you, we enable them to file a claim with us. In this case, the claim was filed out of policy or we detected customer activity that violated our policies.”