Reactivating seller account

Question regarding reactivating seller account – I started FBA 2 years ago and sold some bits but have since left my account inactive cause Amazon to deactivate it. I’ve gone through the process of uploading my ID and also contacting support to reactivate but nothing has happened yet. Should I just keep hammering them until something happens? I aim to reactivate my account so l can close it to open a new one using my new business which l’ve been told by seller support over the phone that I can do. Thanks in advance.