Avoid Amazon Warehouse Distribution or at least Amazon’s Carrier Partner, CTII Central Transport

So I decided to try Amazon warehousing and distribution for the first time. It was also my first time shipping pallets. I worked closely with my distributor to prepare the pallets and selected Amazon’s partnered carrier / preferred carrier when making labels for my pallets. Amazon’s partnered carrier, ctii, picked up my pallets on August 29th. The delivery date to Amazon’s Warehouse in Maryland was set for September 12th. Almost 2 weeks which I thought was long but it was livable. September 12th came, and let me tell you, September 12th went. Ctii miss the delivery appointment and rebook the appointment for September 30th. CTII essentially blamed Amazon for the September 30th date. When I pressed them, they said they missed the delivery appointment on September 12th because they are short staffed.

I worked with Amazon who then opened up a delivery appointment on September 23rd. Guess what? Ctii miss the delivery appointment again and now the new delivery date is October 12th, 45 days from the original pick up date. Ctii said that this palett is still not guaranteed be delivered on the 12th.

Some of the items in this palette are Halloween items so I will completely miss Halloween by the time the pallets arrive. Other items are Christmas items and I already have a lot of buyers buying Christmas so I’m missing months of Christmas sales too.

I am very annoyed with ctii but also with amazon. In all of the documentation for Amazon warehousing and distribution, they advertise the service like it’s a quick process. If you notice there is no documentation detailing how long it will take the carrier to deliver the pallets upon pickup. There are no service guarantees or estimates provided. Amazon touts that items will be available for sale within a few days, but they conveniently leave out the shipping times.

CTII should not be picking up people’s palettes if they cannot deliver them within a reasonable amount of time. Amazon should not be allowing sellers to create shipments if appointments are a month out or at least need to tell people this.