Deactivated for inactivity?

So Amazon wants me to reverify to reactivate my account. I’ll probably have to call them but I verified online my associated credit card but the continue ‘button’ doesn’t do anything at all.

We won’t even discuss that I pay for Prime, Kindle Unlimited, have multiple deliveries with Subscribe and Save and regularly shop on Amazon…

I had not sent anything in since last October I think and only have one Barbie there but want to start sending some to liquidate what inventory I have left.

Has anyone gone through this recently??