Account stuck as professional instead of individual

I’m new to trying to sell on Amazon and am working on creating the business profile and I want to make it individual to avoid the monthly payment since I make personalized products at a smaller volume I think it’s the best solution for me.

Contacted Amazon support about it and they said I need to either pay the 39.99 then go into my account and downgrade to individual then go back to Amazon support and request a refund or create a new account with a different email and phone number.

I don’t get how this makes any sense since my account isn’t even fully created yet, and I never selected professional on my account, and I’m still in the process of entering all the information. Anyone had this issue or know a solution?