Need help: compliance docs got rejected for children’s products

Hi all,

My listing/product detail page got removed. For compliance I submitted:

• CPC (from certified lab)
• Test report
• Photos of CPSIA tracking label
• Photos of packaging + label on polybag

I uploaded everything on Sept 13, 2025, but on Sept 14, 2025 Amazon rejected the docs with only a very generic email, no reason why.

I’m stuck, don’t know what to fix, add, or change. Tests are legit and documents came from the factory. The product is already in production and I need this listing live.

Has anyone dealt with this? Especially with CPC submissions? Could someone share what a successful CPC or compliance packet looks like (sample, redacted)?

Any advice would be greatly appreciated.