can’t create new listings

Hey all,

For some reason I can’t make new listings any more. After many years of being a seller, I attempted to create a listing this week and got “ERROR! You must be the publisher to create a listing for a new book.” So I “applied” to be able to list the book, and included in that “application” legal proof that I am in fact the publisher. And the application was declined.

I contacted chat-help and they told me “we can’t verify that you meet the criteria for being a publisher.” I said okay, fine, what are those criteria, so I can send you whatever additional proof you need. And the chat rep literally said that they’re a secret.

Has anyone else run into anything like this? I am still making books and I still need to make new listings for em, so it doesn’t really make sense for me to let it drop.