Order auto-cancelled by Amazon after direct truck delivery – $41,998.80 balance unpaid despite confirmed receipt

Hey everyone, I’m hoping someone here has dealt with something similar or can point me in the right direction.

We recently fulfilled a large order that shipped via direct truck delivery – no parcel carrier, no standard tracking number. Unfortunately, Amazon auto-cancelled the order because a tracking number wasn’t uploaded, even though the shipment was delivered, received and signed for (we have the Bill of Lading and all documentation).

The kicker is, it all shipped to a new Amazon AWS warehouse for use.

Here’s the situation in short:

-The shipment was delayed while confirming the correct delivery address and phone number. -Once verified, our warehouse shipped the units directly via truck. -Since it was a direct freight shipment, no tracking number was generated or uploaded. -Amazon’s system automatically cancelled the order for “missing tracking.” -The delivery was completed and confirmed by the receiver (we have a signed BOL). -The order cancellation left an unpaid balance of $41,998.80 for goods already delivered. 

We’ve reached out to contacts at Amazon and SellerCentral support to try to escalate, but so far, there’s no clear path for payment resolution since the order is marked “cancelled.”

Has anyone here experienced a similar situation where Amazon auto-cancelled a freight order post-delivery?

-How did you get Amazon to recognize the shipment and release payment? -Is there a specific internal team or escalation route (Payments / Vendor Operations / Freight) that can handle this? 

We’re a small business, and this kind of issue – almost $42K in delivered goods – is a huge hit for us.

Any insight, escalation contact or next-step advice would be hugely appreciated.