Was told I was approved after being denied once still can’t list

Was denied I applied again in same case then was approved was told

provided and have approved your application. You are now approved to list under this ….. Allow up to 24 hours for the approval to process within our system. If your listings remain inactive after 24 hours, take the following steps ect ect

I called seller support and they said just to reply again and say you were approved and still can’t list I did that and have not got a response in 6 days now…???