Damaged packaging from China. Normal?

I private label. I source from China. I’ve only bought one item in bulk, and it’s from one supplier. Every time my supplier sends me a shipment of 100 item, a bunch of units (maybe like 15-20%?) arrive in damaged packaging. The item itself is fine, but the internal plastic tray is cracked. These are basically unsellable and I get really frustrated about it.

Is this normal? Or is this supplier just bad?