Amazon Bot Loop: Demanding a “Class II” License that Health Canada literally refuses to issue (Catch-22).

I’m about to lose my mind. Has anyone beaten this bot loop?

I sell a facial massager in Canada. It’s a standard vibration tool—non-invasive, doesn’t pierce skin. Under Health Canada rules, it is Class I.

The Problem: Amazon’s bot flagged it as Class II and is demanding a “Medical Device License” (MDL).

The Catch-22 (The BS part): Health Canada DOES NOT ISSUE licenses (MDLs) for Class I devices. I even called Health Canada, and they basically said, “We can’t give you a license for a product that doesn’t require one.” So Amazon is demanding a document that the government refuses to create.

Where I’m stuck: • Listing has been down for 3 weeks. • Amazon keeps auto-replying: “Please upload your Class II documents.” • I can’t upload what doesn’t exist.

I’ve scrubbed the listing, updated the manual, and emailed the compliance teams, but I’m just talking to robots. My sales are being held hostage over a glitch.

How do I get a real human to look at this and see that an MDL is legally impossible to get?