SAFE-T claim denied for empty/wrong FBM returns, how to appeal?

Hi everyone,

I’m getting some FBM returns where customers either send back an empty box or return the wrong quantity (e.g., ordered 3 units, returned 2). I filed SAFE-T claims with photos, packing evidence, and clear explanations, but Amazon denied them with the generic message “The issue that you reported is not covered by the SAFE-T policy.”

how to successfully appeal something like this?

What do I need to say in my reply to overturn the decision? Thanks!