Personal amazon account locked due to seller account

About a month ago I got an email from Amazon that I needed to perform a seller account verification. It said that I needed to provide my business registration license and proof of address. If I did not provide it then my funds would be on hold.

Not a problem. As far as I know there are no funds in my Amazon seller account. I found my old emails and I created the seller account in 2008. I sold a few DVDs through it in 2008 and haven’t thought about the seller account since.

Amazon sent me a couple of more emails. I just ignored them because I thought they were like the first. However, they were slightly different. The new emails said they were going to deactivate my seller account if I did not respond and that my personal account would be deactivated too. I didn’t look at those emails until I tried to log in to my normal (non-seller) Amazon account and saw that I was locked out.

They’ve sent me another email that I have 14 days to submit business registration or articles of incorporation and proof of address. I don’t have a business. I’m just an individual that’s locked out of their account. My family is locked out of our Prime Video and Alexa doesn’t play music for my kids when they ask now.

The emails that I’m getting are all automated and I can only upload the requested documents. When I try to look for a phone number to call Amazon it’s all through an Amazon log-in, which I am currently locked out of.

Does anyone know where I can reach out to resolve this, or steps to take? I can’t even explain that I don’t have a business license or articles of incorporation.