I quit amazon within 25 days.

Hi Everyone,

I’m posting this for new sellers who are planning to start on Amazon.

I began selling in early March with a lot of enthusiasm. My products are genuine and original, and I was already doing fairly well in the offline market. I decided to expand online to increase sales.

I listed my products at reasonable prices, expecting steady growth. However, I soon realized that things are not as straightforward as they seem.

I fulfilled 10 orders. Out of those, 6 had return requests raised incorrectly by buyers. In all these cases, I received completely different products in return, which clearly indicates a swap scam.

As part of my standard process, I record videos of all order packings. I have clear proof showing that the correct products were packed and shipped as per the listings.

I am currently facing two major issues:

Product Swap Fraud:

Buyers are returning different items while keeping the original product. Even with proof, I am required to issue a full refund along with Amazon fees. This results in a triple loss on a single genuine order.

ATS Delivery Issues:

My returned products are not being delivered back to me through ATS. Despite contacting seller support multiple times, there has been no resolution. Surprisingly, seller support claims they do not have access to the ATS system. If that’s the case, why is ATS being used for returns when it cannot be tracked or supported?

This experience has been extremely disappointing and concerning, especially for new sellers trying to build a genuine business.