Has anyone run into an FBA issue of Amazon “shipping” an item to a customer, Amazon ultimately cancelling it mid shipment, the item coming back getting marked customer damaged, and then they lose the item?
This is a very specific chain of events but it happened to me three times in a row on very, very expensive items from three different fulfillment centers.
Customer orders the item
Amazon ships the item
It is made to look like customer returned the item because of missed fulfillment or refused
Item marked as customer damaged
Amazon loses the item so you can’t have it sent back for inspection
You Contacted the buyer to investigate the cancellation and why they returned the item, and they tell you that Amazon just reached out to them and told them they needed to cancel their order but they could place a new order, with no further explanation.
You show compile all this documentation for Amazon and the refuse to do anything.
Has this happened to anyone else? I mean I don’t understand how TF this exact same event happens three times in a row, from three different fulfillment centers.
