Locked out of my account due to invalid charge method.

I am essentially locked out of my account due to an alert that said that my charge method for the account is invalid. The card on my account is my business card and it is the same card I used to set up the account and the same card I have had on file for the year plus that I have been operating my amount. I have verified with my bank that there is no issue with the card itself and I tried to just resubmit the card but it is saying that it will take 48 hours to verify.

That wouldn’t be a problem except that I seem to be locked out of doing anything else with my account until this is resolved. My account hasn’t been put on hold and I have received orders but I’m unable to view any details or do any fulfillment until this issue is resolved. I tried to contact support but was essentially told that there was nothing that could be done until the payment info was verified.

Support kept giving me contradictory answers about what I’m supposed to do as far as my orders go in the meantime until they eventually just stopped talking to me. I’m assuming they aren’t allowed to hang up on me, but as far as what I understood from support my customers are just out of luck until they get this issue resolved. Has anyone else had this issue?