I applied for the brand registry three weeks ago, and amazon is still under consideration but got rejected the same week, and I can’t reapply. What should I do?

I applied for brand registry three weeks ago, and due to an incorrect image, it got rejected the same week been trying to reapply for the trademark, but it says it is still under consideration and not letting me reapply like it’s a bug. I contacted support, but they were no help. What should I do?