Amazon FBM listings suspended

Reposting with edit to comply to sub rules – original post was taken down by auto-mod.

I recently received a notice that my FBM listings were being evaluated for deactivation due to a violation. Somehow Amazon is under the impression that I use 3rd party dropship services which is against their policy. I’ve been selling on Amazon for almost 5 years now and have never used 3rd party fulfillment. All FBM orders have been fulfilled from my warehouse, the address of which matches my registered business address. The guy I spoke with on the phone initially even told me he looked over the shipping history and verified every order shipped from the same place they always have.

I submitted 3 different appeals and each was rejected with a request for more specific information on how I would avoid future violations. After the last appeal, they suspended my listings. The Amazon team could not even tell me how they determined there was a violation in the first place, so it’s pretty damn difficult to come up with a solution to an unspecified problem.

Anybody come across something similar or have any idea how to escalate a Seller issue past the “support” team that just provides boilerplate responses?