Listings flagged on Amazon & Walmart for referencing major tech company names – need help getting past automated support
Some of our listings are getting pulled from Amazon and Walmart, and we’re stuck trying to resolve it.
We’re not breaking any policies, but we’re hitting a wall.
The products are basic display items – similar ones are sold everywhere — but because they reference big tech names (like Google, Yelp, and Facebook), we’re being asked to prove we’re allowed to use the logos and aren’t impersonating the brands.
So far, all attempts to connect with a real person at these companies have gone nowhere – just bots and support loops.
If anyone knows how to escalate this or reach someone who can actually help, I’d be super grateful.
submitted by /u/bigeba88
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Transferring Amazon Listings/Accounts/Ownership
I had an Amazon account using my LTD company selling supplements which lasted a year before it was suspended after repeating a policy violation.
Following the suspension, my GF took all of my stock and opened her own LTD company and Amazon account and started selling the same supplements – obviously with my oversight.
During which time, I successfully used an appeal service to reactivate my account through mediation.
I have then tried to relist my old supplement listings and create new listings to no success as its gated now – despite countless sales previously. I had also deleted all of my listings during the deactivation period.
We are determining what is the best way to transfer her listings/account/ownership to my name as its essentially my business which she ran during my downtime. Any guidance would be appreciated.
submitted by /u/SugarRayxx
[link] [comments]
Transferring Amazon Listings/Accounts/Ownership
I had an Amazon account using my LTD company selling supplements which lasted a year before it was suspended after repeating a policy violation.
Following the suspension, my GF took all of my stock and opened her own LTD company and Amazon account and started selling the same supplements – obviously with my oversight.
During which time, I successfully used an appeal service to reactivate my account through mediation.
I have then tried to relist my old supplement listings and create new listings to no success as its gated now – despite countless sales previously. I had also deleted all of my listings during the deactivation period.
We are determining what is the best way to transfer her listings/account/ownership to my name as its essentially my business which she ran during my downtime. Any guidance would be appreciated.
submitted by /u/SugarRayxx
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Amazon AU account. Want to order a gift from Amazon Japan to a Japanese address.
Because my Amazon account is in Australia, and my friend lives in Japan, I want to send gifts purchased from Amazon Japan to the friend’s address in Japan. However when I try to log into Amazon Japan using my Amazon Australia credentials, I am redirected to make a brand new account.
I do not want to make another account. I want to use my Australian account. Has anyone else found a workaround for this? Any advice will really be appreciated.
submitted by /u/AUSSIE_MUMMY
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Amazon AU account. Want to order a gift from Amazon Japan to a Japanese address.
Because my Amazon account is in Australia, and my friend lives in Japan, I want to send gifts purchased from Amazon Japan to the friend’s address in Japan. However when I try to log into Amazon Japan using my Amazon Australia credentials, I am redirected to make a brand new account.
I do not want to make another account. I want to use my Australian account. Has anyone else found a workaround for this? Any advice will really be appreciated.
submitted by /u/AUSSIE_MUMMY
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Can I setup a pre-order item with FBM?
I tried and it kept saying currently unavailable. I followed all the instructions and even asked customer service, but it is still the same.
submitted by /u/Puzzleheaded-Egg-691
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Can I setup a pre-order item with FBM?
I tried and it kept saying currently unavailable. I followed all the instructions and even asked customer service, but it is still the same.
submitted by /u/Puzzleheaded-Egg-691
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Best Seller New Inventory List?
Best Seller New Inventory List?
I’m currently using CheddarSoft and I dont know if I just got a bad list but none of these list items ever work out for me? I’ve been using them for like year now and tried at least dozen items they suggested and none have been a hit or decent ROI?
Have any of you used any good New Inventory Lists? Meaning lists that have been vetted and proven to provide good ROI and performance for your FBA business?
THanks!
submitted by /u/MrCharmingMan
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Best Seller New Inventory List?
Best Seller New Inventory List?
I’m currently using CheddarSoft and I dont know if I just got a bad list but none of these list items ever work out for me? I’ve been using them for like year now and tried at least dozen items they suggested and none have been a hit or decent ROI?
Have any of you used any good New Inventory Lists? Meaning lists that have been vetted and proven to provide good ROI and performance for your FBA business?
THanks!
submitted by /u/MrCharmingMan
[link] [comments]
Why Prime Day 2025 Sales Dropped 41% — And What Amazon AI Means for Sellers
Prime Day 2025 was supposed to break records.
Instead, it broke expectations—and not in a good way.
U.S. Day 1 sales dropped by 41% compared to 2024 (BDSN). Once-reliable bestsellers vanished from top rankings. Ad costs spiked. Clicks vanished. Sellers were left asking: “What just happened to my traffic?”
The answer isn’t just about Prime Day. It’s about the AI-first Amazon that’s already here—and rewriting everything sellers thought they knew.
But this isn’t a panic post. This is your clarity post. This is what smart sellers do next.
Quick Guide: What Amazon Sellers Are Asking Now
What Really Happened to Prime Day?
The answer isn’t just “bad economy” or “shoppers spent less.” The real culprit?
Amazon changed the rules of the game—again.
According to Billion Dollar Seller News, Day 1 sales were down 41%. But underneath the headline, the platform itself was shifting under our feet:
1. AI Overviews replaced the traditional search shelf.
Instead of long lists of product options, shoppers are now greeted by AI-curated summaries that surface 3–5 “top picks.” If your product isn’t there, you’re invisible.
What it means: The “shelf” is dead. Discovery now depends on AI interpretation—not keyword stuffing.
2. Buy Box behavior is changing.
AI agents like Amazon Rufus are recommending products for customers instead of waiting for them to scroll and compare.
What it means: If your product isn’t flagged by AI as “best fit,” it’s not even entering the conversation.
3. Old SEO tricks are failing.
Amazon’s AI Overviews rely less on exact-match keywords and more on sentiment, return history, availability, and customer relevance.
This is Amazon Search 2.0—and most sellers weren’t ready.
What Is the Amazon “AI Apocalypse”?
If “apocalypse” sounds dramatic, it’s because the changes are that big. AI isn’t a feature anymore—it’s the filter that decides who gets seen.
Per BDSN’s “R.I.P. Amazon 2025”, here’s what’s already live:
Audio Summaries (“Hear the Highlights”)
AI-generated voice clips summarize your product page, reviews, and benefits.
Read our blog: Amazon AI Audio Summaries in 2025
Review-Based Badges
Badges now appear directly on product detail pages in the app, including:
“Customers Usually Keep It”- “Top Reviewed for Ease of Use”
“Frequently Returned” (yes, that one tanks your conversions)
Read more: Amazon Badges in 2025: How to Earn—and Avoid—Them
AI Shopping Agents
Amazon’s new AI-powered assistants (like Rufus, Buy for Me, and Alexa+) are driving more of the purchase journey—from research to checkout—without showing a traditional product list.
What it means: AI agents now decide what the shopper sees, often with no scroll needed.
Should Amazon Sellers Be Worried?
Yes—if you ignore the shift.
No—if you adapt quickly.
Amazon’s AI systems aren’t targeting you—they’re targeting clutter. They want to remove friction for shoppers.
If your listing lacks clarity, trust signals, or relevance, AI deprioritizes it. The solution isn’t panic. It’s preparation.
How Do You Optimize for AI-First Amazon?
Let’s break it down into four actions sellers can take right now:
1. Fix Your Listings (Like, Today)
AI prioritizes clean, structured data. That means:
- Clear, benefit-driven titles
- Bullet points that answer questions, not fluff
- No keyword stuffing—use phrases buyers actually use
Must-read: Fix Amazon Product Title Suppression in 2025
2. Audit for Review Risks and Return Triggers
“Frequently Returned” is a badge you never want to earn. Here’s how to avoid it:
- Improve product instructions and A+ Content
- Use follow-up emails to intercept confusion early
- Offer returnless resolutions when appropriate
Pro Tip: Watch for any sudden increase in negative sentiment—especially on mobile.
3. Invest in Creative That Increases Engagement
High-engagement listings are rewarded in the new Amazon.
- Add videos (use Amazon Video Builder)
- Highlight real-world use cases
- Think mobile-first (most AI placements appear in-app)
Not sure how? Read: Amazon Video Builder 2025: Create Free Videos That Actually Sell
4. Rethink Your Ads for AI Search
If your ads aren’t getting impressions, it’s not always budget—it’s relevance.
AI Overviews show fewer listings. That means your creative, landing page, and targeting must align perfectly with shopper intent.
Learn the strategy: Amazon PPC Strategy 2025: What’s Working Now
How Seller Labs Helps You Stay Ahead (Without Losing Your Mind)
We’re not here to “AI wash” you with buzzwords. We’re here to make AI work for you, not against you.
Here’s what we offer:
Feedback Genius: Review Monitoring That Shields Your Reputation
Get notified when new negative reviews hit your listings—so you can act before they impact your reputation. Feedback Genius helps you monitor and respond quickly to feedback trends across your catalog.
Ad Genius: Clear PPC Data to Guide Your Decisions
Struggling to get visibility on your ads? Ad Genius helps you analyze PPC performance by keyword, campaign, and product—so you can spot what’s underperforming and adjust strategy accordingly.
Data That Informs Smarter Optimization
While we don’t offer direct listing editors, Seller Labs tools give you the performance signals you need to guide smarter decisions for listings, ads, and inventory planning.
Restock App: Smarter Inventory Recommendations
Avoid stockouts that hurt your visibility and ad performance. Our Restock App uses product velocity and seasonal trends to recommend what to order—and when.
Watch the Restock App in action: Video Demo
Final Word: Don’t Mourn Prime Day. Master What’s Next.
Yes, Prime Day was down.
Yes, AI is now in control.
But this is the moment sellers like you separate from the pack.
Shoppers are changing. Search is changing. Your story, brand, and data must change too.
Amazon isn’t getting simpler—it’s getting smarter.
That’s why Seller Labs exists:
To help you master what’s next, not fear it.
Ready to rebuild your strategy, and your sales funnel for the AI-first era?
The post Why Prime Day 2025 Sales Dropped 41% — And What Amazon AI Means for Sellers appeared first on Seller Labs: Amazon Seller Software and Platform.
