Can you decline a customer’s refund requst
I’ve been doing FBA for years, but started doing FBM recently. I’ve been getting a few messages from buyers asking where their item is as their delivery status is delivered. So far, all the buyers found the items in their mail box etc. I am sure though, I will eventually come across a buyer who even though the item is delivered will state they can’t find it and wants a refund.
Can I deny a refund if the item shows as delivered? Or can I just ignore their messages after replying that the item has been delivered?
submitted by /u/Fugglesmcgee
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Struggling to Pass Prime SFP Trial – Speed Metrics & Shipping Strategy Help!
I’m facing significant challenges in meeting the Prime Seller Fulfilled Prime (SFP) 30-day trial speed metrics, specifically the 30% for 1-day or faster shipping and 70% for 2-day or faster requirements. My warehouse is in Miami, FL, which naturally leads to longer shipping estimates for many customers (2-5 days).
In our first trial, we used exclusively UPS Ground. For our second attempt, we incorporated UPS 2nd Day Air for some deliveries and saw improvement, but we’re still falling short. A major hurdle is the cost of offering 1-day shipping consistently; for products under $40, the shipping costs often negate any profit after Amazon’s 15% fees.
Our 2 PM EST cutoff time also impacts our metrics, as orders placed after that see a 3-day shipping estimate, affecting our 2-day metric. While pushing the cutoff later could help, I’m unsure if it would be sufficient on its own.
I’m seeking creative and legitimate strategies to improve our SFP speed metrics. Given our location and product type, consistently meeting the 1-day and 2-day delivery targets is proving difficult. I’m looking for recommendations, insights, or experiences from other sellers. Has anyone successfully navigated these SFP speed requirements from a similar geographic location or with similar product types? What strategies have you employed to optimize shipping speed and meet Amazon’s stringent SFP criteria without making unprofitable shipping choices? Any advice on leveraging different carriers, optimizing fulfillment processes, or other innovative approaches would be greatly appreciated. I’m getting a strong feeling that Amazon’s SFP requirements are heavily designed to push sellers towards FBA, which makes finding a workaround even harder.
submitted by /u/franlol
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Product images not displaying right
I have a parent item and six variants. The main image for the variants is displaying the main image for the parent. It will also randomly display images that aren’t even in the image collection for the variant. I’ve spent 15 hours today trying to get it right with a myriad of amazon reps and i’m still at square one.
Has anyone encountered this nightmare and fixed it once and for all? This is my first trek into selling on Amazon and its been a nightmare, to say the least.
submitted by /u/CamIoncani
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Product images not displaying right
I have a parent item and six variants. The main image for the variants is displaying the main image for the parent. It will also randomly display images that aren’t even in the image collection for the variant. I’ve spent 15 hours today trying to get it right with a myriad of amazon reps and i’m still at square one.
Has anyone encountered this nightmare and fixed it once and for all? This is my first trek into selling on Amazon and its been a nightmare, to say the least.
submitted by /u/CamIoncani
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How the 50% Steel and Aluminum Tariffs Impact Amazon Sellers in 2025
The Trump administration has doubled tariffs on steel and aluminum imports to 50%, effective May 30, 2025. While the policy is framed around national security and revitalizing U.S. manufacturing, it has ripple effects across nearly every industry—especially ecommerce.
From canned goods and household tools to sports gear and automotive parts, Amazon sellers will feel the impact in their sourcing costs, packaging, and product pricing. If you use steel- or aluminum-based products, now’s the time to adapt.
Let’s break it down.
What Changed?
On May 30, President Trump announced the jump from 25% to 50% tariffs on imported steel and aluminum.
The hike went into effect at 12:01 a.m. EST on Wednesday, June 5.
The U.S. imported 26.2M metric tons of steel and 5.4M metric tons of aluminum last year.
Canada is the #1 supplier for both metals, which makes this a North American cost concern.
While domestic manufacturers saw stock price bumps, Amazon sellers and their customers may face price hikes—just like they did after similar tariffs in 2018.
How This Affects Amazon Sellers
Even if you don’t sell metal products directly, these tariffs can raise your costs in unexpected ways:
- Product sourcing: If your suppliers use steel/aluminum in components, expect new pricing soon.
- Packaging and shipping: Metal packaging or shelving used in logistics may become more expensive.
- Manufacturing and tools: Kitchen appliances, sports equipment, even furniture hardware are all affected.
- Margins under pressure: You may need to absorb higher COGS or raise prices to protect profitability.
Example: Canned goods, aluminum water bottles, metal kitchenware, or even lawn tools could see price increases. An aluminum-based product that once cost you $3.00 per unit might now cost $3.50 or more—a serious blow at scale.
What You Should Do Now
Amazon sellers who move fast can still protect their margins and retain customer loyalty.
1. Audit your SKUs
Review your catalog for any products that:
- Contain aluminum or steel
- Are sourced from affected suppliers
- Use metal-based packaging or accessories
Use tools like Seller Labs’ SKU Economics to model how updated COGS impacts your SKU-level profitability.
2. Talk to your suppliers
Request a breakdown of COGS that includes material sourcing. Negotiate or look into alternate packaging/materials now.
3. Source smarter
Consider diversifying to avoid tariff-heavy countries. If you’re still relying heavily on suppliers in China or Canada, now’s the time to explore other regions.
4. Watch shipping and restocking
With added metal tariffs affecting fulfillment equipment and freight supplies, now is the time to monitor your inventory levels. Use Seller Labs’ Restock app and Low Inventory notification to monitor and avoid costly overstock or understock risks.
Consider New Sourcing Locations
Don’t wait for the next tariff announcement to adapt. There are sourcing alternatives that are more affordable, agile, and closer to your customer base.
Explore:
- 10 Sourcing and Fulfillment Companies Amazon Sellers Should Know in 2025
- Top Product Sourcing Alternatives to China in 2025
BONUS: Watch our YouTube videos for in-depth guidance:
Stay Profitable with Seller Labs
Tariffs are unpredictable—but your strategy doesn’t have to be.
Seller Labs gives you the tools to:
- Monitor profit at the SKU level
- Receive low inventory alerts before it’s too late
- Adjust inventory decisions based on changes to your COGS
- Make informed decisions using real-time seller data—even in volatile markets
Whether you’re an FBA seller navigating rising fees or just trying to protect margins in Q3, Seller Labs helps you move faster, smarter, and leaner.
Final Thoughts: Be Proactive, Not Reactive
This tariff hike isn’t just about steel and aluminum—it’s about agility. The best sellers in 2025 aren’t just the cheapest; they’re the most prepared.
If you’re sourcing, pricing, or restocking in Q3, factor these new costs in now—before your margins disappear.
The post How the 50% Steel and Aluminum Tariffs Impact Amazon Sellers in 2025 appeared first on Seller Labs: Amazon Seller Software and Platform.
Struggling to Pass Prime SFP Trial – Speed Metrics & Shipping Strategy Help!
I’m facing significant challenges in meeting the Prime Seller Fulfilled Prime (SFP) 30-day trial speed metrics, specifically the 30% for 1-day or faster shipping and 70% for 2-day or faster requirements. My warehouse is in Miami, FL, which naturally leads to longer shipping estimates for many customers (2-5 days).
In our first trial, we used exclusively UPS Ground. For our second attempt, we incorporated UPS 2nd Day Air for some deliveries and saw improvement, but we’re still falling short. A major hurdle is the cost of offering 1-day shipping consistently; for products under $40, the shipping costs often negate any profit after Amazon’s 15% fees.
Our 2 PM EST cutoff time also impacts our metrics, as orders placed after that see a 3-day shipping estimate, affecting our 2-day metric. While pushing the cutoff later could help, I’m unsure if it would be sufficient on its own.
I’m seeking creative and legitimate strategies to improve our SFP speed metrics. Given our location and product type, consistently meeting the 1-day and 2-day delivery targets is proving difficult. I’m looking for recommendations, insights, or experiences from other sellers. Has anyone successfully navigated these SFP speed requirements from a similar geographic location or with similar product types? What strategies have you employed to optimize shipping speed and meet Amazon’s stringent SFP criteria without making unprofitable shipping choices? Any advice on leveraging different carriers, optimizing fulfillment processes, or other innovative approaches would be greatly appreciated. I’m getting a strong feeling that Amazon’s SFP requirements are heavily designed to push sellers towards FBA, which makes finding a workaround even harder.
submitted by /u/franlol
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Trying to sell new die cast planes
I tried selling new GeminiJets and JC Wings planes. All are new boxes but I keep getting declined even after the information they ask for. They want clear photos of name and on a white background. Any ideas?
submitted by /u/Risoworker
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Trying to sell new die cast planes
I tried selling new GeminiJets and JC Wings planes. All are new boxes but I keep getting declined even after the information they ask for. They want clear photos of name and on a white background. Any ideas?
submitted by /u/Risoworker
[link] [comments]
Accidentally Closed Account – Account still has a little inventory – Anyone I can Contact?
I made a horrible mistake and closed my Amazon Seller account. I still have inventory (a few books 30-40) in their warehouse. I have no access to my account anymore (as of this morning). Everything was in good standing (no suspensions, didn’t owe any money). From what I’ve been able to research there is zero chance of getting my account back. Is there anyone I can contact? Support number, email? I just want my books disposed of so I’m not charged for them monthly for eternity. They can dispose of them or send them back and charge me. Is there anyone who can help me with this? Any recourse for someone in my position? Man, this sucks.
submitted by /u/brandon_cabral
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Accidentally Closed Account – Account still has a little inventory – Anyone I can Contact?
I made a horrible mistake and closed my Amazon Seller account. I still have inventory (a few books 30-40) in their warehouse. I have no access to my account anymore (as of this morning). Everything was in good standing (no suspensions, didn’t owe any money). From what I’ve been able to research there is zero chance of getting my account back. Is there anyone I can contact? Support number, email? I just want my books disposed of so I’m not charged for them monthly for eternity. They can dispose of them or send them back and charge me. Is there anyone who can help me with this? Any recourse for someone in my position? Man, this sucks.
submitted by /u/brandon_cabral
[link] [comments]
