Plenty of Relevant Clicks without Conversions?
Hi everyone. For the past 3 months, my sales have been dramatically declining, however I haven’t changed anything dramatic about the listing. I have a PPC manager and he does an excellent job of keeping clicks on my sponsored ads as relevant as possible. People are literally typing the perfect keywords for my listing and clicking on it, but not buying. My product is also currently Amazon’s Choice/Overall Pick in my niche for many keywords. I will say that my price is a little higher for overall perceived value since my competitors are all selling cheap white labeled products and I am selling PL custom design, but this hasn’t deterred customers in the past. I have 62 R’s and the grand majority are 5⭐️, very happy customers. My sales were great back in January. I’ve only been selling for a year, btw.
Is anyone else experiencing this? Lots of relevant clicks without conversions?
submitted by /u/Ancient_Skin9376
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Trademark registration for amazon
Hello. Do I need to register only the name (wordmark) for trademark of the brand or I can sumit the logo too along with it on the trademark registering portal, if I have to sell as a brand on amazon India?
submitted by /u/vortexplay
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Trademark registration for amazon
Hello. Do I need to register only the name (wordmark) for trademark of the brand or I can sumit the logo too along with it on the trademark registering portal, if I have to sell as a brand on amazon India?
submitted by /u/vortexplay
[link] [comments]
Amazon denied me opening a seller account, doesn’t seem to want to help at all?
Has anybody been inexplicably denied? I’m a US citizen, uploaded my drivers license and bank account statements, made sure all names / addresses matched. A few days later I get denied, with the message:
Your request has been rejectedWe are unable to verify the documents you provided. As a result, you may not sell on Amazon. We cannot give you more information about this matter, and we may not reply to further e-mails about this decision.
I message their support, they say they’ll look into it and email me, the email then says that:
Why is this happening?
The documents that you provided do not meet our policy requirements. We are unable to share further information about this matter.
AFAICT my documents meet all their requirements. Anybody else have this happen before? Seems they don’t even allow me to upload alternative documents.
submitted by /u/Ddlutz
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Amazon denied me opening a seller account, doesn’t seem to want to help at all?
Has anybody been inexplicably denied? I’m a US citizen, uploaded my drivers license and bank account statements, made sure all names / addresses matched. A few days later I get denied, with the message:
Your request has been rejectedWe are unable to verify the documents you provided. As a result, you may not sell on Amazon. We cannot give you more information about this matter, and we may not reply to further e-mails about this decision.
I message their support, they say they’ll look into it and email me, the email then says that:
Why is this happening?
The documents that you provided do not meet our policy requirements. We are unable to share further information about this matter.
AFAICT my documents meet all their requirements. Anybody else have this happen before? Seems they don’t even allow me to upload alternative documents.
submitted by /u/Ddlutz
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Amazon Seller Central Bug on Mobile
I have been selling on Amazon for about 8 months now with no issue. About 4 days ago I started getting a bug in the mobile app that takes me to a blank screen after I his the “list” button for a product I am ungated it. I can list from my computer with no issue but it’s far easier from mobile.
Here is what I have done to trouble shoot so far:
- Restarted my phone
- Deleted app and re-downloaded
- Cleared app data and cache, then deleted all and re-downloaded.
- Tried from my wife’s phone
- Verified the app and my device are up to date.
Amazon customer support has not been very helpful. Has anyone else run into this issue?
submitted by /u/General-Stahlin
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Amazon Seller Central Bug on Mobile
I have been selling on Amazon for about 8 months now with no issue. About 4 days ago I started getting a bug in the mobile app that takes me to a blank screen after I his the “list” button for a product I am ungated it. I can list from my computer with no issue but it’s far easier from mobile.
Here is what I have done to trouble shoot so far:
- Restarted my phone
- Deleted app and re-downloaded
- Cleared app data and cache, then deleted all and re-downloaded.
- Tried from my wife’s phone
- Verified the app and my device are up to date.
Amazon customer support has not been very helpful. Has anyone else run into this issue?
submitted by /u/General-Stahlin
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Please help need opinion interested in selling on Amazon
Hello I graduated high school a year ago I guess I’m trying out different things. I need your opinion on this guy I found. He seems humble enough but then again I don’t know. His course cost 490. If I could please get your opinion down below that would be great. I’m honestly worried about my future and what to do next. Thanks I’ll leave his Instagram name down below.
submitted by /u/Intelligent-Bed-4286
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Please help need opinion interested in selling on Amazon
Hello I graduated high school a year ago I guess I’m trying out different things. I need your opinion on this guy I found. He seems humble enough but then again I don’t know. His course cost 490. If I could please get your opinion down below that would be great. I’m honestly worried about my future and what to do next. Thanks I’ll leave his Instagram name down below.
submitted by /u/Intelligent-Bed-4286
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Stuck in Amazon Support Limbo? Here’s How to Escalate Seller Issues the Right Way in 2025
When Amazon Silence Hurts Your Sales
Imagine this: One of your best-performing listings suddenly disappears without warning. You reach out to Amazon Seller Support, explain everything clearly, and wait. Days pass. No resolution. Your sales plummet. You’re stuck.
This is a reality for thousands of Amazon sellers every year.
Whether it’s an unexpected account suspension, an ASIN takedown, or a payment dispute, support delays can cost you momentum—and money. But here’s the good news: there’s a right way to escalate these issues that increases your chances of being heard (and helped).
This 2025 guide walks you through how to write effective escalation messages, where to send them, and how to avoid needing them in the first place.
When Should You Escalate?
Escalation isn’t your first move—it’s your strategic one when regular support fails.
Escalate in cases like:
- Unresolved Cases: It’s been 48–72 hours, and you’re getting copy-paste responses.
- Listing Suppression or Errors: A major ASIN gets taken down with vague reasoning.
- Account Suspension: Your entire business is on hold.
- Intellectual Property Claims: You’re wrongly flagged and need a formal review.
- Financial Delays: You haven’t been paid or deductions don’t make sense.
Avoid escalating for minor glitches or first-response questions. Save this for when your revenue or reputation is on the line.
How to Write an Effective Escalation Message
This is where most sellers miss the mark. Escalation messages aren’t complaints—they’re structured, concise business cases that show Amazon you’ve done your homework.
Use this proven format:
1. Subject Line that Gets Attention
Example:
“Urgent Escalation Request – [Case ID] – [Issue Summary]”
Urgent Escalation Request – Case #17439821 – Suppressed ASIN B07XYZ123
2. Opening Statement
Politely but firmly explain you’re escalating due to unresolved issues that affect your business.
Example:
Dear Amazon Performance Team,
I’m escalating this issue as the unresolved suppression of ASIN B07XYZ123 is causing significant disruption to our operations.
3. Brief Problem Summary
Keep it short. Use 2–3 lines to explain the issue.
4. Steps You’ve Taken
Show you’ve tried standard support. Include case numbers and actions already taken.
5. Desired Outcome
Clearly state your request: reinstatement, documentation review, or financial correction.
6. Attachments Matter
Always include invoices, compliance docs, images, or proof of authorization—anything that supports your claim.
Email Templates You Can Use (Customize as Needed)
Account Suspension Appeal
Subject: Urgent: Account Suspension Appeal – [Your Seller ID] – [Case ID]
Body:
Dear Amazon Performance Team,
I’m requesting reinstatement of my suspended account due to [reason]. I’ve implemented the following corrective actions: [actions], and to prevent future issues, I’ve adopted these measures: [preventive steps].
My Plan of Action (POA) is attached. I respectfully request a review of my case.
Sincerely,
[Your Name, Seller ID, Contact Info]
Listing Suppression Fix
Subject: Urgent: Listing Suppression – ASIN [XXXXX] – [Case ID]
Body:
Dear Amazon Support,
Our listing for ASIN [XXXXX] has been incorrectly suppressed due to [reason]. We’ve already taken the following actions: [e.g., submitted compliance documents].
Supporting documents are attached. We ask that this listing be reinstated immediately.
Sincerely,
[Your Name]
IP Claim Dispute
Subject: Intellectual Property Dispute – [Case ID] – ASIN [XXXXX]
Body:
Dear Amazon Team,
I’m disputing an IP claim made against ASIN [XXXXX]. I believe the claim is inaccurate because [explanation].
Attached are our authorization letters/license documents as proof.
Please review and remove the claim so we can continue operating within your guidelines.
Thank you,
[Your Name]
Where to Send Escalation Emails
- seller-performance@amazon.com → For account health and suspensions
- seller-support@amazon.com → For ongoing case or listing issues
- product-compliance@amazon.com → For documentation-related disputes
- listing-evaluation@amazon.com → For unclear listing flags or evaluations
Optional: Tag @AmazonHelp on X (Twitter) if delays persist—but always pair this with a formal email.
How Seller Labs Can Help You Avoid Escalations
While Seller Labs doesn’t interface directly with Amazon support, our tools give you the insights you need to avoid problems—and respond faster when they arise.
Here’s how we help:
- Feedback Genius: Monitor and alert on negative reviews that could trigger account health warnings.
- SKU Economics: See which products drive the most profit so you can prioritize escalation efforts for what matters most.
- Restock App: Prevent stockouts that lead to listing suppression.
Explore our guide to avoiding buyer-seller messaging suspensions for even more protection.
Note: Seller Labs is not affiliated with Amazon and cannot escalate support cases on your behalf. We provide tools and insights to help you stay proactive and reduce risk.
What Happens After Escalation?
You won’t always get an immediate reply—but escalated messages often enter a higher-priority queue.
Once submitted:
- Track the case ID.
- Respond to Amazon follow-ups quickly.
- Remain professional, even under pressure.
Escalation success isn’t guaranteed—but silence definitely guarantees nothing changes.
Final Thoughts
Amazon sellers don’t have time for support loops. When something critical happens—like a listing takedown or suspension—you need to act fast, follow the right steps, and escalate with confidence.
Use the templates. Watch the timing. Keep your documentation ready.
With the right message and Seller Labs’ insights behind you, you’re not shouting into the void—you’re leading the charge to get your business back on track.
Want help staying ahead of Amazon support issues?
Explore Seller Labs tools built for smarter decisions and proactive protection.
The post Stuck in Amazon Support Limbo? Here’s How to Escalate Seller Issues the Right Way in 2025 appeared first on Seller Labs: Amazon Seller Software and Platform.
