This is our first time selling on Amazon and we are just getting started with FBA. Are selles allowed to add additional images and one more bullet point to the product detail page after kids toy product after it was approved?

I am asking this question because Amazon wrote in the email response after it was approved the following statement….

Please note that all images and mandatory attributes (e.g., age recommendations, cautionary warnings) must remain accurate and consistent with the approved details. If you update your detail page with unapproved information, we may deactivate your account/ remove your product listing(s) and/or take any additional action(s) we find necessary at our sole discretion.

That is the part that I am lost with. Well what if you want to add a couple more images or extra notes. Just want to check before we do any further steps.

This is our first time selling on Amazon and we are just getting started with FBA. Are selles allowed to add additional images and one more bullet point to the product detail page after kids toy product after it was approved?

I am asking this question because Amazon wrote in the email response after it was approved the following statement….

Please note that all images and mandatory attributes (e.g., age recommendations, cautionary warnings) must remain accurate and consistent with the approved details. If you update your detail page with unapproved information, we may deactivate your account/ remove your product listing(s) and/or take any additional action(s) we find necessary at our sole discretion.

That is the part that I am lost with. Well what if you want to add a couple more images or extra notes. Just want to check before we do any further steps.

Hello all,

Been selling for about 13 years online. Just recently we have someone buying a product form our website using stolen credit cards (multiple charge backs) and having it shipped to various fulfillment centers (not Amazon’s). He uses the full person’s information as the buyer and then has it shipped somewhere else. We do a good amount of business with actual businesses and turning this off would hurt. We know every order that comes through that is this fraudster.

The product is an item that we sell on FBA. It doesn’t matter if we cancel, refund, or don’t ship. He just keeps placing new orders. He is using a VPN so we are unable to find his actual address or who the person is. We have a pretty good idea as we are the only seller using FBA for this particular item. But don’t have 100% solid proof.

We did a test buy of one of the item he had on FBA and it was an expired product from a batch we sent in 8 months prior. Had our FNSKU and box label. The package had 3 different FNSKUs on it. This looks bad on us as it has our name on the box from the original shipping label to FBA. Which is even more weird as it had an LPN number on it that linked back to an FBA order but we never got it back. We do not have Amazon destroy any product as we all know it’s hardly ever damaged / destroyed.

The product does not have a barcode and shouldn’t be commingled.

What can we do to get this to stop? We had thoughts of setting a trap to have them send in a different product since they are not touching the product. Since they are only sending it to fulfillment centers that are then sending to FBA. So when the first customer complains his account would be shut down as he doesn’t buy from a valid supplier with proper invoices. We don’t want this to come back on us at all for obvious reasons.

He is using Amazon to launder money from stolen credit cards. We have not taken any action with Amazon other than a test buy that was the expired product from a previous batch not anything we shipped from our warehouse. We filed a report with the FTC but since we don’t have his personal information and only an idea there is little to no proof.

Has anyone faced similar fraud? What steps did you take to protect your business? Any advice on working with Amazon or authorities to resolve this safely?

Thank you for any insights!

Thanks

Hello all,

Been selling for about 13 years online. Just recently we have someone buying a product form our website using stolen credit cards (multiple charge backs) and having it shipped to various fulfillment centers (not Amazon’s). He uses the full person’s information as the buyer and then has it shipped somewhere else. We do a good amount of business with actual businesses and turning this off would hurt. We know every order that comes through that is this fraudster.

The product is an item that we sell on FBA. It doesn’t matter if we cancel, refund, or don’t ship. He just keeps placing new orders. He is using a VPN so we are unable to find his actual address or who the person is. We have a pretty good idea as we are the only seller using FBA for this particular item. But don’t have 100% solid proof.

We did a test buy of one of the item he had on FBA and it was an expired product from a batch we sent in 8 months prior. Had our FNSKU and box label. The package had 3 different FNSKUs on it. This looks bad on us as it has our name on the box from the original shipping label to FBA. Which is even more weird as it had an LPN number on it that linked back to an FBA order but we never got it back. We do not have Amazon destroy any product as we all know it’s hardly ever damaged / destroyed.

The product does not have a barcode and shouldn’t be commingled.

What can we do to get this to stop? We had thoughts of setting a trap to have them send in a different product since they are not touching the product. Since they are only sending it to fulfillment centers that are then sending to FBA. So when the first customer complains his account would be shut down as he doesn’t buy from a valid supplier with proper invoices. We don’t want this to come back on us at all for obvious reasons.

He is using Amazon to launder money from stolen credit cards. We have not taken any action with Amazon other than a test buy that was the expired product from a previous batch not anything we shipped from our warehouse. We filed a report with the FTC but since we don’t have his personal information and only an idea there is little to no proof.

Has anyone faced similar fraud? What steps did you take to protect your business? Any advice on working with Amazon or authorities to resolve this safely?

Thank you for any insights!

Thanks

Thanks in advance for the help!

How serious is Amazon about NOT including links to your website on the product/packaging/inserts when you’re selling on their platform? Here’s why I ask:

• I’m selling a children’s product (I make it, so not a reseller). It is common, if not almost a requirement, that contact information be listed due to government regulations.
• It seems that other items in my category list their websites on packaging, even in their product photos used on Amazon.
• It doesn’t seem like other sellers are too concerned about this. Even outside of my product category, I see (as a customer) product inserts advertising discounts for purchasing direct, website addresses on packaging, etc.
• I will be selling on my own website as well.

It isn’t my aim to divert sales from Amazon to my own website. I just don’t want to have to create a separate SKU (different packaging, no inserts, no website etc.) just for Amazon. Thanks!

Thanks in advance for the help!

How serious is Amazon about NOT including links to your website on the product/packaging/inserts when you’re selling on their platform? Here’s why I ask:

• I’m selling a children’s product (I make it, so not a reseller). It is common, if not almost a requirement, that contact information be listed due to government regulations.
• It seems that other items in my category list their websites on packaging, even in their product photos used on Amazon.
• It doesn’t seem like other sellers are too concerned about this. Even outside of my product category, I see (as a customer) product inserts advertising discounts for purchasing direct, website addresses on packaging, etc.
• I will be selling on my own website as well.

It isn’t my aim to divert sales from Amazon to my own website. I just don’t want to have to create a separate SKU (different packaging, no inserts, no website etc.) just for Amazon. Thanks!

Apparently, one of my shipments was charged with 10% tariff and UPS wants me to pay the amount. The lady spoke from UPS said they’ll make delivery attempt once the payment is made.

However, the thing is they have already delivered the package to the Amazon warehouse today.

Has anyone experienced this?

What am I supposed to do here? Make the payment to UPS? Or is this done with?

Edit: the package already cleared customs and stuff so I’m not sure who that money will go to. Did UPS pay on my behalf? Do I owe the money to thr govt?

Apparently, one of my shipments was charged with 10% tariff and UPS wants me to pay the amount. The lady spoke from UPS said they’ll make delivery attempt once the payment is made.

However, the thing is they have already delivered the package to the Amazon warehouse today.

Has anyone experienced this?

What am I supposed to do here? Make the payment to UPS? Or is this done with?

Edit: the package already cleared customs and stuff so I’m not sure who that money will go to. Did UPS pay on my behalf? Do I owe the money to thr govt?