question in title. concerned about privacy

Without endorsing any specific brand protection tool or company, what are the key features you regularly use, and what should you consider when choosing a company? What makes those features better in one company versus another?

Series of event:

Customer orders product for $900, I ship as I am FBM. I’m sort of new to amazon under a year of experience.

One week later customer says product doesn’t work. Okay whatever it happens. I message them back ask them to initiate return. No response from customer.

Day later Amazon says issue is reported from customer as “Unresolved”, but customer hasn’t responded to message or initiated a return.

Full quote from Amazon: “The buyer has expressed that their issue remains unresolved based on your last response. Please either continue the conversation with the buyer to reach a mutual resolution or select ‘No Response Needed’ to resolve the conversation despite the buyer’s feedback.”

What do I do here? Can I initiate a return from my side? I’ve never had to and don’t know how to. I’m fine with refunding them but I need to have the item returned to me.

Series of event:

Customer orders product for $900, I ship as I am FBM. I’m sort of new to amazon under a year of experience.

One week later customer says product doesn’t work. Okay whatever it happens. I message them back ask them to initiate return. No response from customer.

Day later Amazon says issue is reported from customer as “Unresolved”, but customer hasn’t responded to message or initiated a return.

Full quote from Amazon: “The buyer has expressed that their issue remains unresolved based on your last response. Please either continue the conversation with the buyer to reach a mutual resolution or select ‘No Response Needed’ to resolve the conversation despite the buyer’s feedback.”

What do I do here? Can I initiate a return from my side? I’ve never had to and don’t know how to. I’m fine with refunding them but I need to have the item returned to me.

I keep getting the error message below when trying to update my bullet points on my product. It doesn’t matter what I put in the field, the error keeps appearing. FYI, I am trying to update my listing. Even if I try to copy/paste the same previously approved bullet, I still get that error.

Does anyone know what is going on and how to fix it?

Product Detail Page Rules Violation (Inaccurate information on product detail page) https://sellercentral.amazon.com/gp/help/G200390640

If you are doing good as an amazon seller, kindly help me out

I created a brand new account with a brand new email address and everything was fine until now. Already tried logging out of other accounts. This is maddening. Please someone make this madness make sense lol. I can’t imagine a company like amazon is this much of a glitchfest, but I sure can’t figure out what I’m doing wrong.

Just to be clear, I got all the way to address verification. It was working fine with this email address up until now.

If you are doing good as an amazon seller, kindly help me out

I created a brand new account with a brand new email address and everything was fine until now. Already tried logging out of other accounts. This is maddening. Please someone make this madness make sense lol. I can’t imagine a company like amazon is this much of a glitchfest, but I sure can’t figure out what I’m doing wrong.

Just to be clear, I got all the way to address verification. It was working fine with this email address up until now.

I keep getting the error message below when trying to update my bullet points on my product. It doesn’t matter what I put in the field, the error keeps appearing. FYI, I am trying to update my listing. Even if I try to copy/paste the same previously approved bullet, I still get that error.

Does anyone know what is going on and how to fix it?

Product Detail Page Rules Violation (Inaccurate information on product detail page) https://sellercentral.amazon.com/gp/help/G200390640