I’ve enrolled in brand registry and made my first listing, but I can’t find the new seller incentives (e.g the $75 ad credit) anywhere, and nothing appears to have changed/been added after i met the requirements. The new seller incentives page just tells me to login, afterwhich nothing happens. I’ve contact amazon support twice. First time support had no clue and suddenly ended chat. Second time after half an hour he says he is forwarding it to a specialist. Really bizarre situation.

I’ve enrolled in brand registry and made my first listing, but I can’t find the new seller incentives (e.g the $75 ad credit) anywhere, and nothing appears to have changed/been added after i met the requirements. The new seller incentives page just tells me to login, afterwhich nothing happens. I’ve contact amazon support twice. First time support had no clue and suddenly ended chat. Second time after half an hour he says he is forwarding it to a specialist. Really bizarre situation.

Hello,

I request a payment from Amazon every 5-6 days and usually on the day of I look at deferred transactions -> released payments and deferred payments waiting to be released. Today I noticed the amount to request is much lower and the deferred payments report is still showing payments waiting to be released with today’s date.

Usually the whole amount is available to me by 8 pm EST and now it is almost 10 PM est and it’s showing payments with release dates for today still. Does that mean it will get added to my payment later on tonight or there is some issue going on Amazon’s end?

If anyone knows please let me know

Hello,

I request a payment from Amazon every 5-6 days and usually on the day of I look at deferred transactions -> released payments and deferred payments waiting to be released. Today I noticed the amount to request is much lower and the deferred payments report is still showing payments waiting to be released with today’s date.

Usually the whole amount is available to me by 8 pm EST and now it is almost 10 PM est and it’s showing payments with release dates for today still. Does that mean it will get added to my payment later on tonight or there is some issue going on Amazon’s end?

If anyone knows please let me know

I had an Amazon customer return an item of ours, however, the return got lost in transit with UPS.

I contacted Amazon right away via phone to let them know the return package was lost so I had a case established right away. I then asked what needed to be done with the customer, ie, do I refund and file a SAFE-T claim. I was told I cannot refund the customer or I will be denied SAFE-T.

So then I asked if Amazon would reach out to THEIR customer, and they said no. They want me to tell the customer the bad news and that he/she will have to contact Amazon himself. What!?

So I have a customer waiting on a refund, Amazon won’t take action until the customer does, meanwhile, they are taking their sweet time having me go back and forth between Amazon and UPS. Chances are, he/she will complain to Amazon and I’m going to get dinged, meanwhile I’m spending hours trying to resolve this issue for THEIR customer.

UPS states in their contract – and this was after being escalated several times to someone higher up, that Amazon must be the one to initiate the lost claim, not me.

I had an Amazon customer return an item of ours, however, the return got lost in transit with UPS.

I contacted Amazon right away via phone to let them know the return package was lost so I had a case established right away. I then asked what needed to be done with the customer, ie, do I refund and file a SAFE-T claim. I was told I cannot refund the customer or I will be denied SAFE-T.

So then I asked if Amazon would reach out to THEIR customer, and they said no. They want me to tell the customer the bad news and that he/she will have to contact Amazon himself. What!?

So I have a customer waiting on a refund, Amazon won’t take action until the customer does, meanwhile, they are taking their sweet time having me go back and forth between Amazon and UPS. Chances are, he/she will complain to Amazon and I’m going to get dinged, meanwhile I’m spending hours trying to resolve this issue for THEIR customer.

UPS states in their contract – and this was after being escalated several times to someone higher up, that Amazon must be the one to initiate the lost claim, not me.

Currently we send individually packed items to FBA. In order to save time, we’d like to just bulk pack the items and send them to Amazon and have them pack them but we would still label the products. They are typically liquids that have the double seal so I don’t think we need the poly sealed bag. How do I send them unpacked bulk? Each bulk pack would contain the same product.

Currently we send individually packed items to FBA. In order to save time, we’d like to just bulk pack the items and send them to Amazon and have them pack them but we would still label the products. They are typically liquids that have the double seal so I don’t think we need the poly sealed bag. How do I send them unpacked bulk? Each bulk pack would contain the same product.

Hi Everyone – I’ve been selling an Amazon for over a decade, and this morning I received a policy violation warning that I’ve never seen before, nor do I understand what it even means. I’ve changed nothing about how I package and ship orders. Can anyone help me understand what this means? Below is the warning:

Hello,

We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers.

Why did I receive this message?

We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer.

Aren’t all orders “confirmed” before the carrier picks them up? I prepare, package, and print shipping labels for all my orders the night before. The next day the carrier picks them up off my front porch. It’s the way I’ve always processed shipments.