I’ve been stuck in Amazon’s support loop for months now, and I genuinely don’t know what to do anymore.

At first, I was told I needed to apply for an exemption. Then, I was informed the exemption was for the category, not the product, so I had to apply again for the product itself.

Of course, every time I call their beyond useless support line, I’m told to wait 24 hours—over and over again.

Now, I finally get no errors when submitting, and everything seems to go through smoothly, but the products still don’t go live! I get the “successful confirmation” message, but nothing ever happens.

Has anyone else gone through this? Any advice on how to actually get past this mess?

I’ve been stuck in Amazon’s support loop for months now, and I genuinely don’t know what to do anymore.

At first, I was told I needed to apply for an exemption. Then, I was informed the exemption was for the category, not the product, so I had to apply again for the product itself.

Of course, every time I call their beyond useless support line, I’m told to wait 24 hours—over and over again.

Now, I finally get no errors when submitting, and everything seems to go through smoothly, but the products still don’t go live! I get the “successful confirmation” message, but nothing ever happens.

Has anyone else gone through this? Any advice on how to actually get past this mess?

Came across some sellers on YT recommend Heluim 10 but its quite costly. Are there similar options for less fee? Any other tools to use? Please note I am currently exploring and making feasibility for myself whether this business can be an option for me.

Came across some sellers on YT recommend Heluim 10 but its quite costly. Are there similar options for less fee? Any other tools to use? Please note I am currently exploring and making feasibility for myself whether this business can be an option for me.

I’ve done a lot of sampling with this company and finally found the right formula, so I placed a large order and paid 50%. I’ve been messaging with the sales person and she’s been very responsive. Today, I clicked on their profile to see their address because I needed it for a quote from a freight forwarder, and their profile page is gone. On one hand, I’m not too concerned as they have spent way more time and money doing the sampling than I’ve paid them for and have been really responsive doing the packaging etc. On the other hand, I asked them their address for the freight forwarder and she said she would just ship it to the freight forwarder and didn’t give me their address. Should I be concerned? This was a large purchase!

I’ve done a lot of sampling with this company and finally found the right formula, so I placed a large order and paid 50%. I’ve been messaging with the sales person and she’s been very responsive. Today, I clicked on their profile to see their address because I needed it for a quote from a freight forwarder, and their profile page is gone. On one hand, I’m not too concerned as they have spent way more time and money doing the sampling than I’ve paid them for and have been really responsive doing the packaging etc. On the other hand, I asked them their address for the freight forwarder and she said she would just ship it to the freight forwarder and didn’t give me their address. Should I be concerned? This was a large purchase!

This may be long I apologize. So, over a year ago I made a seller account and was accepted with no problem. Somehow I accidentally deleted my account because I accidentally made a professional account when I meant to create an individual seller account. I was completely unaware you could downgrade to individual and be refunded so I quickly deleted the account not realizing the mistake I made. I tried getting into seller support but I’m not allowed to access anything at all with that account. I googled and saw a bunch of people saying to create a new account with a brand new email so I did that, sent all my verifications that got accepted no problem previously and was rejected. I then contacted seller support and explained my problem they said they couldn’t help with my original account, I would have to contact support through that account. I tried explaining that I wasn’t able to even access seller support through my original account because they say that account is now terminated. I was advised to create a new seller account with a new email, I explained “that’s what I just did with the account I’m talking to you on and I was rejected.” They said there’s nothing they can do since I was rejected and to proceed with creating a new account with a new email. So I did that… again, sent my verifications and was rejected I then contacted support through that account and was told the same thing and to proceed to create a new account with a new email. I said this is the same thing that just happened I was just advised to create a new account with a new email so since I was running in circles I asked for a number I could call to receive help and they said only professional accounts can do that. I don’t understand what I’m supposed to do I’m just running in circles how many accounts and new emails do they expect me to create just to be rejected??

This may be long I apologize. So, over a year ago I made a seller account and was accepted with no problem. Somehow I accidentally deleted my account because I accidentally made a professional account when I meant to create an individual seller account. I was completely unaware you could downgrade to individual and be refunded so I quickly deleted the account not realizing the mistake I made. I tried getting into seller support but I’m not allowed to access anything at all with that account. I googled and saw a bunch of people saying to create a new account with a brand new email so I did that, sent all my verifications that got accepted no problem previously and was rejected. I then contacted seller support and explained my problem they said they couldn’t help with my original account, I would have to contact support through that account. I tried explaining that I wasn’t able to even access seller support through my original account because they say that account is now terminated. I was advised to create a new seller account with a new email, I explained “that’s what I just did with the account I’m talking to you on and I was rejected.” They said there’s nothing they can do since I was rejected and to proceed with creating a new account with a new email. So I did that… again, sent my verifications and was rejected I then contacted support through that account and was told the same thing and to proceed to create a new account with a new email. I said this is the same thing that just happened I was just advised to create a new account with a new email so since I was running in circles I asked for a number I could call to receive help and they said only professional accounts can do that. I don’t understand what I’m supposed to do I’m just running in circles how many accounts and new emails do they expect me to create just to be rejected??

Hey everyone,

I’m trying to create a variation listing for active ASINs, but I keep running into a problem. When I create the variation listing, Amazon does not allow me to edit the parent ASIN to add my already active ASINs. This is frustrating because I need to add more ASINs to the variation, but the system won’t let me.

I also tried starting from scratch by creating a new variation listing, but another issue comes up—I can’t upload pictures for the child ASINs, which is mildly annoying.

Has anyone dealt with this before? Is there a correct way to add existing ASINs into a variation listing without having to delete and recreate them? Any guidance would be greatly appreciated!

By default we pay VAT on Amazon Ads, but if we provide our company’s VAT ID that gets waved, right? At least that’s my experience. What happens with companies in a jurisdiction with no VAT, thus no VAT ID (Hong Kong, Guernsey, Gibraltar) – does anyone have experience with this? Are you charged VAT on all Amazon adspend?