Long story short, we received two refund requests of similar products last week due to the customer no longer requiring the item.

Amazon automatically refunded one of them that we received back, and I thought it had been missed on another and refunded the other customer manually.

Now I’m not sure if the customer will return the item but it’s a product we sell a lot of but are hard to re-stock.

Where do I stand with this? Would there be a way of getting the money back until the customer sends it back? Or is this something we’ll just have to cut our losses with?

When looking up different products on Amazon and scrolling to the “manufacturer” section, I see that almost every brand registers themselves as the manufacturer. I doubt most brands are actually doing their own manufacturing in house….does Amazon not check when registering for brand approval or making a new listing? Or are they technically the manufacturer? I’m particularly interested in gated categories, as that’s where I plan to sell. I know from an insurance point of view, private labelers are considered their own manufacturer, but they don’t do the manufacturing themselves. Thanks!

Long story short, we received two refund requests of similar products last week due to the customer no longer requiring the item.

Amazon automatically refunded one of them that we received back, and I thought it had been missed on another and refunded the other customer manually.

Now I’m not sure if the customer will return the item but it’s a product we sell a lot of but are hard to re-stock.

Where do I stand with this? Would there be a way of getting the money back until the customer sends it back? Or is this something we’ll just have to cut our losses with?

Hey everyone I bought a wig and well would opening it ruin me getting a return? I kind of want to like get a return but I’m not going to open it if I can’t to see it.

Right now, I am selling under “Generic”, which seems to be a big mistake. I have an LLC and am hoping to sell future products under my LLC’s name on Amazon. I also have my store info display name similar to my LLC name. It seems like I don’t have to have a trademark to sell under a branded name if I can show Amazon that my packaging has my LLC name on the packaging?

Now to complicate things, I also want to test another niche on Amazon and sell under another brand name (so 2 different brands). This other brand will be under the same LLC, but ideally with another brand name on Amazon. How should I go about this and can it be done under the same LLC and Amazon account? Thanks!

I generally go through my account once a week to look through my transactions, double check returns, refunds, reimbursements, etc. I’m a one man shop and I almost always find something that is out of whack. Today, I see about 8 reimbursements that were applied to my account. Three of them are acceptable, a good amount less than current selling price, but above my COG and no issue. Three of them are lower than I would like, but are slightly above my COG and I’m probably break even. But two of them are very low, below my COG even before the additional expenses of packing, shipping to FBA, etc.

One item is currently in buy box for $124 with a 180 day average around $100. They credited my account $29.72. The second item is in buy box around $95 with 180 day average around $84 and they credited me $22.84.

I can’t imagine how much worse this is going to become after March 10th when they start applying their new reimbursement policy.

I contacted seller support and selected the option for “Inventory lost in FBA warehouse – Request to reconcile or reimburse missing inventory in fulfillment centers”. I’ve been on the phone now for over an hour and have been transferred 3 times. Everyone I’ve spoken to so far cannot help me and has to transfer to someone else. I honestly think they do this on purpose. I’m still on hold right now, but in the end I’ll have spent an hour or two of my day trying to get an extra $17 dollars from these people.

They know this and it’s part of the Amazon game-plan to just beat down the sellers and increase that bottom line. How much is your time worth…??? To them, probably a billion dollars a year collectively.

Thanks for listening to my rant. Have a wonderful day.

Josh B.

Right now, I am selling under “Generic”, which seems to be a big mistake. I have an LLC and am hoping to sell future products under my LLC’s name on Amazon. I also have my store info display name similar to my LLC name. It seems like I don’t have to have a trademark to sell under a branded name if I can show Amazon that my packaging has my LLC name on the packaging?

Now to complicate things, I also want to test another niche on Amazon and sell under another brand name (so 2 different brands). This other brand will be under the same LLC, but ideally with another brand name on Amazon. How should I go about this and can it be done under the same LLC and Amazon account? Thanks!

I generally go through my account once a week to look through my transactions, double check returns, refunds, reimbursements, etc. I’m a one man shop and I almost always find something that is out of whack. Today, I see about 8 reimbursements that were applied to my account. Three of them are acceptable, a good amount less than current selling price, but above my COG and no issue. Three of them are lower than I would like, but are slightly above my COG and I’m probably break even. But two of them are very low, below my COG even before the additional expenses of packing, shipping to FBA, etc.

One item is currently in buy box for $124 with a 180 day average around $100. They credited my account $29.72. The second item is in buy box around $95 with 180 day average around $84 and they credited me $22.84.

I can’t imagine how much worse this is going to become after March 10th when they start applying their new reimbursement policy.

I contacted seller support and selected the option for “Inventory lost in FBA warehouse – Request to reconcile or reimburse missing inventory in fulfillment centers”. I’ve been on the phone now for over an hour and have been transferred 3 times. Everyone I’ve spoken to so far cannot help me and has to transfer to someone else. I honestly think they do this on purpose. I’m still on hold right now, but in the end I’ll have spent an hour or two of my day trying to get an extra $17 dollars from these people.

They know this and it’s part of the Amazon game-plan to just beat down the sellers and increase that bottom line. How much is your time worth…??? To them, probably a billion dollars a year collectively.

Thanks for listening to my rant. Have a wonderful day.

Josh B.

I do Amazon FBM, all B2B, and noticed a customer provided a 5 digit phone extension which doesn’t seem right. In this industry, you usually just have a phone number (solo operator) or, rarely, a 3 or 4 digit extension.

I Google’d the number, and it appears to be used by scammers. However, on Amazon seller forums, someone said these are Amazon numbers that transfer to the customer’s real phone number.

I’m looking to see if this is actually true or not and where would I confirm this?

The number I got starts with 929-436, a NY area code which the customer lives in the midwest.

The only information I could find out is that it is a VoIP and from Bandwidth.