Sold an item for $700, shipped it on time with insurance and adult signature via ups. Package arrived on time and was signed for, gps from shipper confirmed.

Buyer claims they never received it, filed a chargeback. I Won. She filed a 2nd chargeback with her bank and I lost. So no money back and no item returned.

I reached out to Amazon and they said the case is closed when I asked if this qualifies for Amazon Seller protection.

Spoke to the buyers local pd to file a police report and they said I need to file in my town not theirs. Frustrating

Sold an item for $700, shipped it on time with insurance and adult signature via ups. Package arrived on time and was signed for, gps from shipper confirmed.

Buyer claims they never received it, filed a chargeback. I Won. She filed a 2nd chargeback with her bank and I lost. So no money back and no item returned.

I reached out to Amazon and they said the case is closed when I asked if this qualifies for Amazon Seller protection.

Spoke to the buyers local pd to file a police report and they said I need to file in my town not theirs. Frustrating

Dealing with FBM orders and chargebacks are brutal. Customer disputed a $340 order saying it was defective. I submitted tracking and communication where she said everything arrived fine. Actually won the dispute two weeks later. Great right? Except she never returned the product.

I got the money back but she kept $340 worth of inventory. Apparently winning a chargeback doesn’t obligate them to return anything. Asked my payment processor if I could pursue it and they said that’s a separate civil matter. Winning feels hollow when they still get to keep everything.

Dealing with FBM orders and chargebacks are brutal. Customer disputed a $340 order saying it was defective. I submitted tracking and communication where she said everything arrived fine. Actually won the dispute two weeks later. Great right? Except she never returned the product.

I got the money back but she kept $340 worth of inventory. Apparently winning a chargeback doesn’t obligate them to return anything. Asked my payment processor if I could pursue it and they said that’s a separate civil matter. Winning feels hollow when they still get to keep everything.

I have a bunch of FBM orders that show ship by Monday (today). How can I find out if Amazon is extending that deadline due to the storm here? I don’t think UPS is running today because the roads are currently closed. Anyone know how I can check?

I have a bunch of FBM orders that show ship by Monday (today). How can I find out if Amazon is extending that deadline due to the storm here? I don’t think UPS is running today because the roads are currently closed. Anyone know how I can check?

hello

this is my first time creating amazon seller account. however I have been stuck on this page for last half hour. tried exiting app and coming back and same thing happens. is this normal?

won’t let me pist a pic but it says

To receive disbursements, you must add and verify a bank account. Only verified bank accounts can be set as your default deposit method.

but only shows up a circular loading screen that keeps going round and round.

hello

this is my first time creating amazon seller account. however I have been stuck on this page for last half hour. tried exiting app and coming back and same thing happens. is this normal?

won’t let me pist a pic but it says

To receive disbursements, you must add and verify a bank account. Only verified bank accounts can be set as your default deposit method.

but only shows up a circular loading screen that keeps going round and round.

Long story short we developed a product under our name and it’s doing well until hijackers selling a different brand started using our listing to sell under.

Out trademark is still pending after 11 months so we can’t report them through brand registry until it’s registered.

I’ve done test buys for both of the current hijackers, one came in yesterday of course it’s a different brand from ours still waiting on the second, we don’t distribute our product for resale we only retail it ourselves and there is a cheap generic brand which we know that everyone else sells. I well documented the first one with pictures and a video of me opening it and reported it as seller abuse, selling a different product. You can’t send pictures so I sent a link to the video, not sure if that even matters or if anything will be done at all I’ve read it’s hit or miss. I’ve contacted both sellers explaining what they are doing is against policy to no response.

Obviously this is doing a lot of damage, not only to our sales but to the reputation of the product we worked our tails off to produce and fight Amazon to allow us to sell.

Assuming the test buys and reporting of sellers do nothing I know there are services that deal with sort of thing although I’m not exactly sure what they would be doing differently that we can’t do or have done. Hopefully they just know what they are doing better than we do and can help. Regardless I would sincerely appreciate if anyone has any recommendations…

Thank you very much for any help

Long story short we developed a product under our name and it’s doing well until hijackers selling a different brand started using our listing to sell under.

Out trademark is still pending after 11 months so we can’t report them through brand registry until it’s registered.

I’ve done test buys for both of the current hijackers, one came in yesterday of course it’s a different brand from ours still waiting on the second, we don’t distribute our product for resale we only retail it ourselves and there is a cheap generic brand which we know that everyone else sells. I well documented the first one with pictures and a video of me opening it and reported it as seller abuse, selling a different product. You can’t send pictures so I sent a link to the video, not sure if that even matters or if anything will be done at all I’ve read it’s hit or miss. I’ve contacted both sellers explaining what they are doing is against policy to no response.

Obviously this is doing a lot of damage, not only to our sales but to the reputation of the product we worked our tails off to produce and fight Amazon to allow us to sell.

Assuming the test buys and reporting of sellers do nothing I know there are services that deal with sort of thing although I’m not exactly sure what they would be doing differently that we can’t do or have done. Hopefully they just know what they are doing better than we do and can help. Regardless I would sincerely appreciate if anyone has any recommendations…

Thank you very much for any help