We have a product that has a separate shipping price. So the buyer pays for the product + shipping as separate items on the invoice.

It is a low value item so we have enabled returnless refunds (which is fine). However, when a customer wants a refund, we see that Amazon refunds the product cost as well as the outbound shipping cost. Even when it is a ‘change of mind’ return request.

Is this consistent with Amazon policy?

P.S. This is not about the cost return shipping label. I could find the policy for it.

We have a product that has a separate shipping price. So the buyer pays for the product + shipping as separate items on the invoice.

It is a low value item so we have enabled returnless refunds (which is fine). However, when a customer wants a refund, we see that Amazon refunds the product cost as well as the outbound shipping cost. Even when it is a ‘change of mind’ return request.

Is this consistent with Amazon policy?

P.S. This is not about the cost return shipping label. I could find the policy for it.

I keep getting charges from Amazon after removing all my inventory that seem incredibly unreasonable. For background, I used to sell products on Amazon but pivoted to another stream of income that I prefer. I saw that Amazon kept charging me despite my account being deactivated, so I reached out, and they said it was because I still had some inventory (I literally had one single piece of inventory left). I decided to just ship it to my home and be done with it. Weeks later, I get a charge for $58.13, mind you, it’s a small package that fits in a smaller size Amazon bag. I’m confused why I’m still getting charged because there’s no way they charged me $58 for that small shipment.

I ended up taking all of my cards off, but I’m worried they are going to continue charging me for random things in the future from my bank account. Every time I try to contact the help desk, they say I need to add a charge method and wait 48 hours. I did that, and now they’re saying it’s not working. I’m not dealing with this anymore!

I keep getting charges from Amazon after removing all my inventory that seem incredibly unreasonable. For background, I used to sell products on Amazon but pivoted to another stream of income that I prefer. I saw that Amazon kept charging me despite my account being deactivated, so I reached out, and they said it was because I still had some inventory (I literally had one single piece of inventory left). I decided to just ship it to my home and be done with it. Weeks later, I get a charge for $58.13, mind you, it’s a small package that fits in a smaller size Amazon bag. I’m confused why I’m still getting charged because there’s no way they charged me $58 for that small shipment.

I ended up taking all of my cards off, but I’m worried they are going to continue charging me for random things in the future from my bank account. Every time I try to contact the help desk, they say I need to add a charge method and wait 48 hours. I did that, and now they’re saying it’s not working. I’m not dealing with this anymore!

Just saw the AI and it seems legit. Would like to know the experience

Just saw the AI and it seems legit. Would like to know the experience

Hi. I recently started selling our products on Amazon after a very long-winded journey of Brand Registry and ASIN registration. We’ve sold a few units both with sponsored product ads and organically. The ads were performing daily well for a couple of weeks and it was starting to look like paid ads could be done daily cost effectively, now all of a sudden it’s become a cash furnace with no sales! Why? Also, organic sales seem to be very hard to get too. Does anyone have any good tips to get the ball rolling properly without it costing and arm and a leg?

Hi. I recently started selling our products on Amazon after a very long-winded journey of Brand Registry and ASIN registration. We’ve sold a few units both with sponsored product ads and organically. The ads were performing daily well for a couple of weeks and it was starting to look like paid ads could be done daily cost effectively, now all of a sudden it’s become a cash furnace with no sales! Why? Also, organic sales seem to be very hard to get too. Does anyone have any good tips to get the ball rolling properly without it costing and arm and a leg?

Hi everyone,

Looking for some experienced input on a pricing situation with one of my Amazon FBA listings.

I won’t mention the product name, but it’s in Kitchen & Dining. I’ve been selling this ASIN for about 1 year now.

Important background:

• For almost the entire year, the highest price I’ve ever sold at was $16.95
• My competitors are generally priced between $16 to $25
• I had my price set at $15.95 up until Jan 5

Timeline:

From Dec 30 to Jan 2, sales were almost dead, despite ads running and getting clicks. Before that, I was doing around 1 to 2 units per day. During those quiet days, ads were active but conversion just wasn’t happening.

On Jan 6, my lower price ended automatically and the listing reverted to $22.95. On the same day, my ad budget $5

Results on Jan 6:

• 47 clicks
• 5 ad orders
• 3 organic orders
• 8 total orders
• CPC around $0.30
• Total sales around $155
• 1 of those was a Business order at $17.95

What’s confusing me:
Conventional advice is to increase price gradually, but in my case the price jumped directly from $15.95 to $22.95 and sales actually increased, even though historically I never sold above $16.95.

Questions for the community:

1. Does this look like real price validation or just a short spike or luck?
2. Would you recommend holding $22.95 for a few days to let data stabilize, or stepping price down and laddering back up?
3. Any risks with keeping a much higher price immediately after such a jump?

Would really appreciate thoughts from sellers who’ve dealt with price elasticity and post-holiday demand shifts.

Thanks.