I am trying to get started selling on Amazon. Let’s say I buy 10 boxes of brand name coffee K cups from Kohls and use the online invoice to get degated and then list it under someone else’s listing as a secondary seller, could I still face penalties for trademark infringement since I don’t have an LOA from the manufacturer (Even though I didn’t create the listing myself)?

Hello peers,

hope you are doing well!

I woke up today to a new violation under Account Health page “Product Authenticity Customer Complaints”. When I click on it, the sub-category is “Suspected Product Authenticity Issue”.

I don’t have any performance notifications and received no emails about it (at least yet) – there was no complaints from buyers on this ASIN, no returns, nothing on VoC. It’s high-value action figure by Bandai, I only sold 6 over past 3 months and currently have 0.

Account Impact Rate is “high”, my rating dropped to 456, by 8 points.

When clicking on resolve, I see two options:

1. I understand the policy and acknowledge the violation.

2. I understand the policy and have evidence or documentation to submit for revision to confirm my compliance with the policy.

If I choose 1, it shows two boxes I need to tick:

I have read, understand and agree to comply with the Amazon Anti-Counterfeiting Policy.

Making this acknowledgement will remove the listing violation from your account health without reactivating your listing. Note that Amazon may terminate the selling accounts of repeat violators in accordance with the Business Solutions Agreement.

So they don’t ask me to specifically acknowledge that I violated the policy or sold a counterfeit item (for clarity, item is legit).

I have an invoice from authorised distributor. My distributor however, never adds EAN/UPC or Brand Name to the invoice, only the item Title. Brand and EAN are both visible on their website in their catalogue. I asked them in the past when I received a complained from a buyer on another item, and they added both Brand and EAN (after Amazon rejected the original invoice 3 times), but I was very worried if Amazon would see it as “altered” invoice. They still accepted it last time though, I am still very worried about sending them another invoice for this violation with changes made by my distributor.

What are the implications of just accepting this violation? Or fight it till the end with current invoice?

Hello peers,

hope you are doing well!

I woke up today to a new violation under Account Health page “Product Authenticity Customer Complaints”. When I click on it, the sub-category is “Suspected Product Authenticity Issue”.

I don’t have any performance notifications and received no emails about it (at least yet) – there was no complaints from buyers on this ASIN, no returns, nothing on VoC. It’s high-value action figure by Bandai, I only sold 6 over past 3 months and currently have 0.

Account Impact Rate is “high”, my rating dropped to 456, by 8 points.

When clicking on resolve, I see two options:

1. I understand the policy and acknowledge the violation.

2. I understand the policy and have evidence or documentation to submit for revision to confirm my compliance with the policy.

If I choose 1, it shows two boxes I need to tick:

I have read, understand and agree to comply with the Amazon Anti-Counterfeiting Policy.

Making this acknowledgement will remove the listing violation from your account health without reactivating your listing. Note that Amazon may terminate the selling accounts of repeat violators in accordance with the Business Solutions Agreement.

So they don’t ask me to specifically acknowledge that I violated the policy or sold a counterfeit item (for clarity, item is legit).

I have an invoice from authorised distributor. My distributor however, never adds EAN/UPC or Brand Name to the invoice, only the item Title. Brand and EAN are both visible on their website in their catalogue. I asked them in the past when I received a complained from a buyer on another item, and they added both Brand and EAN (after Amazon rejected the original invoice 3 times), but I was very worried if Amazon would see it as “altered” invoice. They still accepted it last time though, I am still very worried about sending them another invoice for this violation with changes made by my distributor.

What are the implications of just accepting this violation? Or fight it till the end with current invoice?

As the title says, are there Support Workers in Europe? For any really valuable help, I fill also fix your listings!

As the title says, are there Support Workers in Europe? For any really valuable help, I fill also fix your listings!

I recently opened my Amazon seller account and I’m trying to get ungated on certain food items. I upload a previous invoice and pictures from a last food item I got ungated from (I heard you can reuse them) and they keep on automatically denying me. I don’t know what to do.

I recently opened my Amazon seller account and I’m trying to get ungated on certain food items. I upload a previous invoice and pictures from a last food item I got ungated from (I heard you can reuse them) and they keep on automatically denying me. I don’t know what to do.

Hi, I am a new Amazon seller. I wanted to join the FBA so I have paid 800 Rs for the service. I am now contacted by a CA who is asking me to share GST details(Login and password) as well as NOC and BSA

My question to all experienced FBA sellers is whether it is safe to share these details with anyone? Is this the regular process- please guide.

Hi, I am a new Amazon seller. I wanted to join the FBA so I have paid 800 Rs for the service. I am now contacted by a CA who is asking me to share GST details(Login and password) as well as NOC and BSA

My question to all experienced FBA sellers is whether it is safe to share these details with anyone? Is this the regular process- please guide.