Amazon Brand Registry declined

Hi there, my brand was declined and below is the message I received. I’m not sure what they mean by not being able to locate trade mark contact info as the trade mark organization I used does not provide an option to publicly display email or phone #. Can someone provide some insight?

“Hello from Amazon Brand Registry Support,

We understand that you would like to register for brand XXXXXXXX.

We are unable to approve your application at this time.

Our investigation team uses both publicly available information as well as internal resources to verify trade mark contact information.

In this case, we could not locate any contact information that meets our requirements.

Although we cannot guarantee enrolment into Amazon Brand Registry, we encourage applicants to ensure the following:

1. All business information is kept consistent and up to date everywhere their business information is registered.
2. If there is an attorney or representative associated with the brand, you make sure this information is displayed on the trade mark website with the registered trade mark information whenever possible.
3. If there is an email address associated with the trade mark, make sure it is a valid email address.

Note: This does not mean your registered trade mark must display an email address. We are aware that some trade mark organizations do not display rights owner contact information for privacy reasons. After you ensure the information above is accurate and up to date, please reapply for Amazon Brand Registry.”