Amazon / eBay dropshipping scam? UK

Hi all,

Around the start of the year we was offered good rates on Royal Mail Tracked 24, so was able to upgrade all of our packet sized items/listings on Amazon to PRIME.

Overall this has been great – more orders etc etc.

However, we have noticed a continual ramping up of what we call the ‘Amazon / eBay dropshipping scam’.

What is basically happening is, PRIME orders (99% pet food items i.e. non-returnable) are refunded on Amazon by Amazon customer service with the reason being usually ‘General Adjustment’. If we open a SAFE-T Claim, we are able to sometimes claim the money back, however mostly not, as it is stated that the return reason is our responsibility and as it is non-returnable, we simply lose the money with absolutely no reason given.

Now here is where it gets intersting, if we call these customers a lot of time the numbers are incorrect or simply ring off, however sometimes you get through to them, and nearly every customer says order was perfect – no issues and then lets you know they didnt even purchase on Amazon, but on eBay!

So basically a dropship scammer, is selling our goods, cheaper on eBay than we do on Amazon as they know that they can simply get a refund due to the items being non-returnable!

It is clearly a scam, and clearly Amazon policy abuse, but no one is doing anything about it and Amazon dont seem interested when you tell them this.

For more info, if you have access to Amazon forums – https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6547c0e7-784b-4a65-9545-10343063dffb?postId=15ec2a16-141d-47b5-9053-161e96808d58

Even further a lot of big sellers will not even realising this is happening – one of our friendly competitors let us know they did £80000 of refunds on Amazon in 2024, and only found out the scale due to being notified by their accountants!

Anyhow, anyone else noticed this scam and have any advice or information?

Mike