Amazon is getting ridiculous and rewarding petty thieves with both product and their money back.

So here’s what happened.

I sold a handmade sculpture on Amazon, something I put a lot of time and care into. The buyer, a woman named Emily, got it just fine. Then out of nowhere, she messages me saying she wants to return it because it “looks better at a lower level.” Her exact words were basically that the eyes looked off when she put it higher up.

I told her nicely that I can’t take it back for that reason. The piece looks exactly like the photos, and I’m not a big company that can just eat losses because someone didn’t like how it looked on a shelf. I’m one person making and shipping these myself.

She didn’t like that. She got defensive, saying my question “didn’t make sense” and that the “advertising didn’t match her hopes.” Whatever that means.

Then she started opening return cases. Three of them. Each time she gave a new reason. The last one? She claimed the item was “defective.” Totally false. Nothing wrong with it, she just didn’t like how it looked where she put it.

And guess what? Amazon refunded her in full without even checking if she returned it. She didn’t. She still has the piece and the money.

So now I’m out the cost, the time, and the product, all because someone abused the return system and Amazon just automatically sided with her. No evidence, no verification, nothing.

I reported everything to Amazon and posted about it on the forums because this is getting ridiculous. I followed every rule. The listing was accurate. The photos were clear. And yet somehow, a customer can just say “defective” and walk away with both the product and a full refund.

I’m honestly just fed up. This kind of thing might be nothing to a big company, but for a small artist, it hurts.