Amazon is refusing to accept my legit compliance documents

UK seller here, looking for some advice.

I recently received a compliance check for my best seller with £60000+ in annual sales.

One of the requirements was that the relevant test reports MUST have ILAC/IAS logo on the test report. I provided the test report from an accredited lab and provided the relevant accreditation certificate and linked to official ILAC/IAS websites confirming accreditation. Despite this, Amazon still refuses to accept the test report and I receive the same template answer each time without being able to speak to a human.

Has anyone been in a similar situation? Please share with me any tips or piece of advice.

Your help is much appreciated!