Amazon relabeling products wrongs in FBA

This is the response Amazon just gave me when I and another Rep discovered they have relabeling products wrong that we already labeled and NEVER asked Amazon to relabel.

Anyone else experience this?

Hello from Amazon Selling Partner Support,

We understand that you are requesting bin check under FNSKU: to check if they are mislabeled.

Upon investigation, we found that one of the multiple shipment ID: that contains the FNSKU: are labeled by merchant and not by Amazon. Please be informed that our warehouse team has recently implemented a policy that says they can only be responsible for relabeling if the item stored in the fulfillment center is below 50 units and the item was labeled by Amazon. We are currently not accepting any fees for performing this action if there is no labeling error from Amazon’s end.

Based on the report, there is an analysis performed by our FC Operations team. The majority of the buyer dissatisfaction and concerns are due to minor mistakes happening during the FNSKU flip process.

Due to this, our teams have stopped considering the FNSKU relabel requests. Let me inform you that flipping units from one FNSKU to another requires a lot of warehouse resources. The units need to be picked up from the original bin, taken out, and then relabeled to be placed in the new bin. This, in turn, may cause damage or loss to the units.

Also, this would be a time-consuming process and would require a lot of manpower. Hence, our FC operations team is not considering any further unit flips from any sellers. In this case, we suggest you to create a removal order for these units by following the below-provided steps.

To begin creating a removal order follow the steps we provided below: