Amazon Seller Account Creation Issue

Hi everyone, I’m hoping to get some advice from sellers who may have dealt with a similar Seller Central issue.

We’re currently having trouble setting up an Amazon US Seller Central account, and we believe it’s related to how the business was originally onboarded.

The business owner is based in Europe, and when the Seller Central account was first created, it was set up under Amazon Europe by default. During that initial setup, the business documents were submitted through that account. However, the actual goal has always been to operate and sell on Amazon US.

Once we realized the mismatch, we attempted to correct it by creating a new Seller Central account using a different email address and selecting Amazon US from the start. Unfortunately, this new account is now stuck, and the verification process has either been significantly delayed or is not progressing at all.

Our assumption is that Amazon may be linking the new US account to the original European account, since the same business entity and documents were previously submitted. It feels like the system may be flagging this as a duplicate or related account, even though we’re genuinely just trying to correct the marketplace and move forward with a US-based setup.

Has anyone experienced something similar—where an initial Seller Central account was created under Amazon Europe, and it later caused issues when trying to open or transition to an Amazon US account? If so, how did you resolve it?

Any insight or shared experience would be greatly appreciated. Thanks in advance.