Amazon Seller Support

Is this the typical sequence:

You contacted Amazon Their canned response provided an email address for you to direct your concerns to the relevant team for further assistance. Following the instructions, you emailed the provided address. The auto-response you received was identical to the one in step 2 Perplexed, you followed the instructions to email the provided address once more. You once again received the identical response from step 2.

Does the email ever reach the appropriate team despite the confusing auto response?