Amazon’s bots destroyed my business – what now?

TL;DR: A 1-minute pricing error led to bots buying 30 units of my £599 product at £10. Amazon promised cancellations but shipped 18 orders anyway. Facing £17k+ losses (with newborn twins). What can I do?

Full Story:

• Pricing Error: Listed my product at £10 (instead of £599) for 1 minute whilst exploring difference in amazon fees
• Bot Exploitation: 30 units bought instantly – timestamps suggest bots.
• Amazon’s Failure: Account manager promised cancellations, but 18 orders shipped. 12 still pending.
• Financial Impact: £17,700 revenue loss + $4.5k in unrecoverable inventory costs.
• Personal Impact: Big financial loss – this loss threatens my family’s stability.
• Been up since 11pm last night

What I’ve Tried:

• ‘Begged’ Seller Support, account manager, and executive teams
• Sent legal notice + filed CMA complaint.
• Public escalation via X.

Need Advice:

• Has anyone successfully cancelled orders after shipping?
• How do I force Amazon to act?
• Legal options in the UK?
• Any way to recover costs or items?

This is a nightmare – any help is appreciated.