Best way to deal with this?

Submited all the infromation they needed. Now they require a in person video call which is fine because it says “Sun 9:00 PM to Fri 11:45 AM Eastern Daylight Time to speak with an available live associate and complete your verification.” but I can’t talk to anyone becuase it says after that “Please try again in 2-3 days. We regret for the inconvenience.” Its been delay after delay. Anything I can do?